What are the responsibilities and job description for the Service Writer/Advisor position at Valley Auto Locators?
Service Writer
Job Description:
Valley Auto Locators is looking for a Service Writer to join our team. The ideal candidate will have experience in the automotive industry or the ability to learn quickly and be trained. Knowledge of automotive parts and repairs will be a great added bonus.
Candidate must be able to:
Supervise many aspects of the Service Department, which includes entering and verifying invoices, relaying repairs and costs to customers, ordering parts and scheduling the repair to be completed.
Be held accountable for effectively achieving and maintaining dealership goals concerning customer satisfaction, revenue, gross profit and department profit as provided in the dealership's marketing and business plan
Required to be at work between 8:00 a.m. to 5:00 p.m. Monday through Friday excluding company observed holidays or as required to meet the expectations of the department and or fiduciary responsibility
Develop, communicate, monitor and enforce effective service department processes to ensure the best of practices and customer experience
Maintain quality relationships with customers and other employees.
Supervise and control workload of service technicians
Schedule service work according to priority and maintain an orderly flow of work
Advise customers of necessary repair service including estimates of cost; also make recommendations to customers for preventative maintenance
Handle customer complaint problems pertaining to service and repair
Be responsible for safety of service technicians and maintaining a safe working
Review estimates and actual repair time for quality assurance
Complete labor pricing and order parts necessary to complete job
Regularly monitor actual performance to plan and determine reasons for variance
Call on fleet accounts as directed by the Service Director
Maintain awareness of current and projected market conditions
Maintain a professional appearance and attitude
Valley Auto Locators reserves the right to implement a performance pay plan adjustment in the manager’s monthly earned incentives due to any failure in meeting defined duties or responsibilities
Additional duties as assigned
Occasionally lift/push/pull up to 45 lbs
Must have valid drivers license without violations
Job Type: Full-time
Pay: $15.00 - $26.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k) matching
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Gering, NE 69341 (Required)
Work Location: In person
Salary : $15 - $26