What are the responsibilities and job description for the Card Services Sr Specialist, Clifton, NJ position at Valley Bank?
Responsibilities include, but are not limited to :
- Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner.
- Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E.
- Monitor transaction activity in accordance with prescribed standards.
- Prepare routine reports and correspondence and speak effectively with customers or employees.
- Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and participate in the preparation of fraud cases and charge off recommendations.
- Keep current on all card service operations and ever-changing Visa and MasterCard operating rules and regulations.
- Assists team members, customer care, - branches to help solve problems customers are experiencing with their cards.
- Provides guidance and mentoring to Card Service Specialist.
- Participate and share in the cross-training of Card Service operation essential duties and responsibilities, and special projects and assignments including International and Domestic Card maintenance, daily proofs.
- Provide excellent customer service to support and solve internal and external customer issues.
- Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
- Troubleshoots systems issues for resolution.
- Assist Card Services Manager and Card Services Supervisors with projects, activities, and other tasks.
- Other duties as assigned by management.
