Head of Enterprise Loan Operations

Job Overview

As a member of the senior management team, this individual is responsible for management of all Loan Operations functions including Commercial Loan Operations, Consumer Loan Operations, Loan Servicing Operations and Residential/Mortgage Operations. The individual in this role will provide vision and leadership for developing and implementing operations and servicing best practices, processes and procedures that align with the corporate mission. They will oversee all staff management, vendor relationships, budget planning, regulatory compliance and risk management related to all Enterprise Loan Operations functions.

Expected work hours

40

Job Description

Responsibilities include, but are not limited to:

• Manage all Enterprise Loan Operations functions, supporting business partners across business lines.
• Develop an effective Operations organizational structure with high performing teams that support the needs of the business.
• Establish Loan Operations departmental goals, objectives, and operating procedures.
• Participate in strategic and operational governance processes and long-term planning.
• Lead implementation of operational processes and procedures which contribute to improved cost, quality and productivity.
• Drive innovation that creates operational excellence by establishing strong control processes and performance metrics to monitor operational success against objectives.
• Develop, track, and manage the annual Loan Operations budgets.
• Partner with stakeholders to promote continuous improvement and operational best practices across the company.
• Keep current with trends, issues and products in the Operations industry.
  
  

Requirements

Required Skills:

• Proven leadership ability.
• Extensive experience managing cross-functional operations organizations and driving efficiency.
• Ability to quickly assess problems/challenges and identify processes necessary for resolution and/or accomplishment of goal.
• Strong people management skills, ability to hire, develop and retain high quality Operations professionals, and manage in a diverse decentralized environment.
• Exceptional influence and negotiation skills.
• Strong verbal and written communication skills.
• Excellent customer service experience.
• Demonstrated record of expenses controls, experience with technical and system understanding.
• Ability to think and act strategically and manage change.
• Proven ability to leverage new technology and processes for competitive advantage.
• Proficient computer skills using Microsoft Word, Excel and Outlook.
  
  

Required Experience:

• Bachelor's Degree in Business Administration and a minimum of 15 years of related experience.
• Commercial Bank Loan Operations Management, MBA or master's level degree preferred.
  
  

Pay Range Information

Exact compensation may vary based on skills, experience, and location.

Salary Grade Minimum - Annual

$269,604.00

Salary Grade Maximum - Annual

$458,327.00

Salary Grade Minimum - Hourly

$129.62

Salary Grade Maximum - Hourly

$220.35