What are the responsibilities and job description for the Automotive Service Advisor position at Valley BMW?
Valley BMW in Modesto is the Central Valley's premier BMW dealership, offering exceptional service to BMW owners in the area. We pride ourselves on providing an outstanding customer experience, and are looking for the right person to join our award winning team. If you are an excellent communicator, thrive on providing excellent customer service, we would like to talk to you!
Key Responsibilities include:
- Greet customers and assist with their vehicle service needs in a professional and courteous manner.
- Ensure timely follow-up with customers.
- Accurately assess customer needs, create service recommendations, and provide clear and concise explanations.
- Provide cost estimates and timelines for vehicle repairs and services.
- Act as a liaison between customers and technicians, communicating any special instructions or concerns.
- Maintain a high level of customer satisfaction by addressing inquiries, concerns, and complaints promptly.
- Review vehicle history and keep customers informed of necessary services, recalls, or maintenance.
- Prepare repair orders, obtain necessary approvals, and ensure timely completion of services.
- Collaborate with the service department and ensure all work orders are completed on time and within budget.
- Maintain knowledge of current service specials, promotions, and new services offered.
Qualifications:
- Minimum 2 years experience in automotive service.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Strong attention to detail and organizational skills.
- Proficient with computer systems, Reynolds and Reynolds service software, and scheduling tools.
- Valid driver’s license.
- Automotive knowledge or interest is preferred.
- High school diploma or equivalent
We are a local family owned business. We offer competitive compensation, paid vacation, 401K, with a match, medical, dental, and vision benefits. A friendly and supportive work environment.
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Rotating weekends
People with a criminal record are encouraged to apply
Experience:
- Writing service: 2 years (Required)
License/Certification:
- CA Driver's License (Required)
Work Location: In person
Salary : $80,000 - $120,000