Property Manager

Description & Details:

Position Overview: eXplore Brown County Manager’s primary responsibility is to ensure that all participants using the zip adventure course have a safe and rewarding experience through ongoing training/staff support, program development and excellent client communication and outreach. This position works collaboratively with the Assistant Course Manager to plan and implement programs. In addition to providing adventure experiences to the general public, XBC works with schools, non-profits, corporations, and community-based organizations to design and implement fun and engaging single/multi day recreational experiences throughout the season. 

Principal Duties and Responsibilities: 

·       Organize and maintain consistent documentation, including inspections, incident reports, equipment inventory, staff training records

·       Meet or exceed industry standards for conducting and delivering specific staff training, inspections, site maintenance, and equipment inventory.

·       Manage concessions inventory and order supplies as needed.

·       Balance cash registers at the end of each shift and calculate deposit for weekly cash drop.

·       Manage online booking software and assist with troubleshooting issues as they arise with clients.

·       Conduct outreach and maintain collaborative relationships with partners, community-based organizations, school, non-profits, and other partners.

·       Ensure that risk management procedures are followed and that programs follow all relevant regulations and other applicable standards.

·       Schedule, supervise and mentor the Assistant Course Manager

·       Serve as main site risk management officer by providing ongoing analysis and evaluation of policies and procedures, as well as on site point of contact for rescues and medical emergencies.

·       Implement programs that are developmentally appropriate with both client goals and participant needs in mind.

·       Meet with the Owner on a weekly basis (or as deemed necessary).

·       Assist with delivery of programming as needed and other duties as assigned.

Position Type/Expected Hours of Work: 

This is a full-time, salary, seasonal, exempt position. The individual in this position is expected to work on average, 40 hours a week. Person in this position will be required to work weekends (Saturday and/or Sunday). Other shifts vary based on program needs and will require on-call shifts as duties demand. 

Work Environment: 

This role routinely uses standard office equipment. This role also works outside in all weather conditions and routinely uses climbing and challenge equipment, power tools, inspection tools, and implements proper safety techniques.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must be able to lift and carry items weighing up to 50lbs, safely climb and access high challenge course elements up to 50ft in height and be comfortable spending hours at height in a full-body harness and helmet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel/Training: 

Travel and participating in training to expand the individual’s professional development is a component of XBC. All travel and training participation must be approved by the Owner.

Qualifications & Skills: 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE: 

• High school diploma, G.E.D., or equivalent education or experience.
• Two years of experience with staff and/or volunteer supervision, program development, and/or budget management.
• Current CPR/First Aid Certification (or ability to obtain within 1 – 2 months of position start).
• Ability to demonstrate strong organizational and management skills.
• Commitment to extraordinary customer service with the ability to effectively resolve conflicts.
• Intermediate computer skills and experience with Microsoft Office suit (Word, Excel, PowerPoint, Outlook).

PREFERRED EDUCATION AND EXPERIENCE: 

• Bachelor’s degree in relevant program or equivalent education or experience.
• Current Zip Course Manager Certification from an accredited ACCT Professional Vendor Member (or willingness to obtain).
• Current CPR/First Aid Instructor Certification (or willingness to obtain).
• Knowledge of Zip and challenge course industry professionals and programs.
• Applicants are subject to a background check, and employment is contingent upon the verification of the completion of the background check.