HICAP Advocacy Counselor and Medi-Medi Specialist (Bilingual)

JOB DESCRIPTION

HICAP Advocacy Counselor and Medi-Medi Specialist- Bilingual

REPORTS TO: Program Manager, HICAP

FLSA STATUS: Non-Exempt

POSITION SUMMARY

Under general supervision, this position provides one-on-one counseling services and support to Medicare beneficiaries and completes necessary reporting. The position also participates in community outreach, volunteer training, and administrative support. This position facilitates HICAP’s Medi-Cal Application Assistance Day alongside Fresno County Department of Social Services Outreach Unit.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Interview and counsel clients, in person or by telephone, to explain Medicare benefits and procedures and assist with Medical denials of services or funding.

· Complete all required documentation using the SHARP system regarding client demographics and specific details of counseling services.

· Maintain complete and accurate records of transactions completed on behalf of clients such as enrollment in prescription drug plans, complaints submitted, etc.

· Report all issues of client complaints and appeals to the Program Manager.

· Resolves client problems and case closure within reasonable timeframes.

· Participate in community events such as resource fairs and workshops as requested.

· Train and mentor new volunteers during their first year of activities.

OTHER RELATED DUTIES

· Network with other agencies and groups to promote HICAP services.

· Provide administrative office support including answering telephones and directing callers as appropriate.

· Attend VCRC meetings as requested.

· Participate in planning events as requested.

· Participate in general housekeeping and office maintenance.

· Other projects and duties as assigned.

ORGANIZATIONAL ACCOUNTABILITIES

· Mission: Shares in and displays a commitment to the mission and philosophy of Valley Caregiver Resource Center in providing excellent internal and external service. Actions and decision-making

exemplify the mission, demonstrate cultural sensitivity, dedication, and compassion, and are in the best interests of the Center, its staff, and the community.

· Integrity and Trust: Is widely trusted and seen as truthful; presents the facts in an appropriate and professional manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

· Teamwork: Demonstrates ability to work harmoniously with others to get a job done. Attitude promotes positive work environment; respects others; resolves issues and conflicts. Communicates effectively with team members and provides constructive suggestions to improve team performance.

· Leadership: Acts in a self-directed manner; takes action before being directed by others or forced by events. Seizes opportunities and is proactive in avoiding potential problems. Learns from own mistakes; adapts to changing conditions; takes on challenging or difficult assignments. Inspires excellence and commitment in others.

· Planning: Determines resources and actions required to accomplish objectives. Sets priorities and manages time effectively to meet deadlines and follow through on commitments. Identifies potential problems and opportunities and works with supervisor to plan contingent actions, as appropriate.

· Attendance and Reliability: Consistently adheres to scheduled work hours, and is flexible to change work hours when requested. Follows established procedures for reporting absences and requesting time off.

QUALIFICATIONS

Education

· High school diploma or equivalent required.

· College degree or vocational training in social services or public administration preferred.

· Employee must maintain HICAP Counselor registration with the California Department of Aging, requiring continuing education as specified by CDA.

Skills and Experience

• Minimum 2 years’ experience in social services, nursing, or public administration required. Experience in the gerontology field and case management preferred.
• Bilingual skills strongly preferred.

· Strong skills in Microsoft Word, Excel, and Outlook, and QuickBooks accounting software.

· Basic math skills.

· Highly accurate with attention to detail in all areas of work.

· Ability to manage and prioritize multiple tasks under deadline pressure.

· Ability to work independently with minimal supervision.

· Ability to maintain confidentiality of company and employee information.

· Highly organized.

· Strong verbal and written English skills to communicate with supervisor, employees, and community members.

Licenses and Certificates

• Must obtain (CDA) certification as an HICAP counselor within three months of employment.
• Must possess a valid California Driver License and insurance is required.
• Must be willing to travel locally and out of town.
• Completion of a successful background check will be required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to stand, walk, sit; use hands for clerical duties and keyboarding.

· The employee must regularly lift and/or move up to 15 pounds.

· Specific vision abilities required by this job includes close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documents.

· Acute hearing is necessary for telephone and in-person communication with staff, clients, and vendors.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· This position typically functions indoors in an office environment.

· The noise level in the work environment is light to moderate, associated with business office equipment.

· Occasional local travel may be required.

Job Type: Full-time

Pay: $20.00 - $21.50 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22