What are the responsibilities and job description for the V-ACT Senior Program Assistant position at VALLEY COMPREHENSIVE COMMUNITY MENTAL HEALTH CENTER INC?
Job Details
Description
NATURE OF WORK: This member of a multidisciplinary team is responsible for organizing, coordinating and monitoring all nonclinical operations of VACT and the Care Coordination Program under the direction of the VACT Program Manager; providing receptionist activities including triaging calls, coordination communication between the team and the clients, de-escalation situations with clients who have increases of symptomatology, and assisting clients, their families and agencies to get answers to question; maintaining accounting and budget records for client and program expenditures; and operating and coordination the management information system.
ESSENTIAL DUTIES:
- Organizes, coordinates, and monitors nonclinical operations of the Programs under the direction of the Supervisor and Program Manager.
- Provides receptionist activities including performing the following: coordinates communication between the team and clients; greets people at Program headquarters; assists clients, their families and agencies to get answers to questions; work with callers to relieve urgent situations or to temporarily manage them until other staff are available.
- Attends daily staffing meetings and records and maintains daily organizational log.
- Order and maintain Program supplies and equipment.
- Assist nurse in ordering medication for clients from pharmacies according to state purchasing regulations and schedules appointments with medical staff
- Collect data and maintain Program records and reports under the direction of the Program Manager. Record admissions and discharges to provide a source of information for statistical reports.
- Maintain client charts according to APS standards, including the following: set up charts for newly admitted clients; file materials in client charts and files to assure current, accurate information is available; and monitor clinical charts in coordination with the team manager to assure that they are being maintained in accordance with unit policies and procedures.
- Type letters, memos, and reports using word-processing equipment.
- Prepare letters to request medical records and client authorizations and maintain log of request and records received.
- Promotes appropriate community interactions by handling public interactions in a professional and competent manner. Returns telephone calls and requests for information in a timely manner, promotes a positive image of the Program and the Agency, and maintains a good rapport with agency contacts
- Operate and coordinate the computer and management information systems for the program.
- Assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that particular client.
- Sort, route, and prioritize incoming mail with distribution to appropriate staff
- Uses clear communication sills, including people first language with clients and staff.
- Adheres to Valleys Standards of Conduct and Compliance
- Adheres to Care Coordination and ACT-specific policies and procedures.
- OTHER DUTIES AS ASSIGNED
Qualifications
MINIMUM QUALIFICATIONS:
- Ability to perform essential duties as outlined below.
- High School diploma or equivalent
- Six months to one year experience in working in the field of human services or related training
- Knowledge of computers and software.
- Ability to comply with all of Valleys Policies and procedures.
- Ability to comply with Consumers Rights.
- Ability to comply with Valleys and Division departmental safety procedures.
- Ability to read, write, and speak the English language.
- Ability to legally transport consumers.
- Current CPR/First Aid Certificate or ability to be trained.
PREFERRED QUALIFICATIONS
- Six months to one year experience as an inpatient unit clerk or in a medical clinic.
- Medical Records management experience.