What are the responsibilities and job description for the Member Services Coordinator position at Valley Contractors Exchange?
Job Summary:
The Member Services Coordinator is responsible for supporting and enhancing the membership experience for Valley Contractors Exchange members. This individual will act as the primary point of contact for member inquiries, manage membership activities, coordinate events, and ensure seamless delivery of member benefits. A customer-focused attitude, excellent communication skills, and attention to detail are essential for success in this role.
Key Responsibilities:
Membership Services:
- Serve as the first point of contact for members, providing outstanding customer service via phone, email, and in-person interactions.
- Assist with member onboarding, including orientation and educating members on available services and benefits.
- Fully implement, maintain and update the membership database, ensuring all records are accurate and up to date.
- Handle membership renewals, payments, and follow-ups to retain existing members.
- Assist members with finding plans, answering questions and plan copies. Have knowledge of plans available and their status.
Event Coordination:
- Plan, organize, and manage member events, such as networking mixers, safety training sessions, seminars, annual crab feed, clay shoot, and golf tournament.
- Coordinate logistics, including venue selection, event promotion, registration, and day-of support.
- Work with vendors, speakers, and sponsors to ensure successful execution of events.
Communication and Marketing:
- Develop and distribute communications to members, including monthly newsletters, updates, and promotional materials.
- Assist with the management of social media platforms and website updates to keep members informed about Builders Exchange activities.
- Promote member benefits, programs, and events to encourage participation and engagement.
Safety Manager for Construction Members:
- Prepare IIPP information for member companies.
- Stay current on Cal/OSHA and safety regulations
- Identify safety news to cover and seminars to present
- Maintain current Labor Law Poster
Administrative Support:
- Process membership applications and ensure timely responses to inquiries.
- Prepare membership reports, surveys, and event evaluations for internal review.
- Provide administrative support to the Executive Director and other team members as needed.
Qualifications:
Education & Experience:
- High school diploma or equivalent required.
- 2 years of experience in customer service, membership coordination, or a related role.
- Experience in the construction, trade association, or nonprofit industry is a plus.
Skills & Abilities:
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational and time-management abilities, with attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and membership database software.
- Familiarity with social media platforms and basic marketing tools is an asset.
- Adept at managing financial data, budgets, and numerical insights.
- Ability to work independently and as part of a team.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Chico, CA 95928 (Required)
Work Location: In person
Salary : $23 - $26