What are the responsibilities and job description for the Service Advisor position at Valley Ford of Columbus?
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed.
They may also set up loaner cars and verify insurance before maintenance is scheduled.
Valley Truck Centers is a family-owned and operated company that was founded in 1964.
Our company has grown to more than 12 rooftops, including multiple OE vehicle lines, Body Upfit companies, and Rentals.
Our success results in our continuous drive to deliver excellent customer service and our commitment to our employees.
We are a career-minded company that currently employs multiple 20 years plus employees to date.
Benefits :
401(k) and 401(k) matching upon 1 year of service
Group Health, Vision, and Dental insurance (50 / 50 Employer / Employee split)
Life Insurance is fully funded by the employer
Employee assistance program
Employee discounts
Employee Team Member Programs
Paid time off
Parental leave
Referral program
Service Advisor Responsibilities :
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements :
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
