What are the responsibilities and job description for the Shift Supervisor Slot position at Valley Forge?
Job Description
Responsible for providing exceptional guest service and ensuring slot machines, player tracking and accounting systems are monitored on a continual basis for operation at maximum efficiency. Also assists in enrolling guests in player services club and servicing existing members and acting in the capacity of a Marketing Services Supervisor for player requests. Oversees casino beverage personnel an operation on the casino floor.
- Hire, train and manage employees within the guidelines of the department. Manage all guest disputes, machine payouts, service breakdowns and tax information for Jackpot Winners. Perform jackpot payouts above $25,000.00 in accordance with 465a.26(b)(3) for signature requirements.
- Assist with guest interaction and transactions as needed. Perform duties of Attendant Customer Service Slot as required.
- Disclose operational deficiencies to Shift Manager Slot and above.
- Enforce department, company, and state gaming policies and procedures and IRS currency transaction reporting requirements.
- Convey all special event functions, entertainment, restaurant schedules, etc. to slot staff.
- Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board.
- In the absence of a Shift Manager Slot, a Supervisor Slot may be designated to act as the Shift Manager and will oversee the operations of the Slot Area. When acting in the capacity of a Shift Manager Slot, the Supervisor Slot will be able to issue discretionary free slot play.
- Authorized to extend complimentary services in accordance with the approved comp matrix.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Salary : $25,000
