What are the responsibilities and job description for the Customer Service Representative – Shredding Operations position at Valley Green Shredding?
Customer Service Representative – Shredding Operations
Are you passionate about providing top-tier customer service while making a meaningful impact on the security and well-being of businesses and individuals? Valley Green Shredding, an independent and veteran-owned leader in information destruction, is seeking motivated, people-oriented individuals to join our team. At Valley Green, we’re not just about shredding paper – we’re about safeguarding our customers’ most sensitive information and contributing to a safer, more secure community. If you're looking for a career where customer interaction, problem-solving, and teamwork are at the heart of every day, we want you on our team!
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Why Join Us?
- Mission-Driven Work: Be part of a company that protects confidential information and supports local businesses.
- Positive Work Culture: Work alongside like-minded individuals in a company that values its team members and their contributions.
- Work/Life Balance: Enjoy a schedule that respects your personal time while keeping you engaged and motivated.
Key Responsibilities:
- Customer Experience Champion: Engage with our clients directly to ensure their information security needs are not just met but exceeded. You’ll be the trusted face of our service, ensuring peace of mind for every customer.
- Problem Solver: Actively manage customer inquiries or concerns with professionalism and empathy, leaving each interaction positive and solutions-driven.
- Trusted Advisor: Promote additional services by identifying client needs, helping them make informed decisions about their information security.
- Brand Ambassador: Represent Valley Green Shredding with pride, maintaining the cleanliness and professional appearance of your shredding truck and ensuring our reputation for excellence.
- Security & Safety Expert: Shred documents on-site following strict security protocols, while also ensuring safe operations throughout the day.
Who You Are:
- Customer-First Mindset: You take pride in providing outstanding service and building lasting relationships with customers.
- A Mission-Focused Individual: You understand the importance of information security and find purpose in making businesses safer.
- Attention to Detail: Whether you’re handling paperwork, operating equipment, or assisting customers, you do so with precision and care.
- A Team Player: You work well with others, sharing insights and collaborating to improve our processes and services.
Requirements:
- A passion for helping people and a dedication to delivering the highest quality service.
- Previous experience in customer service or a related field, showing your commitment to putting customers first.
- Physical stamina to lift up to 50 lbs periodically throughout the day.
- A valid driver’s license with a clean driving record (CDL not required).
- Passion for security and trustworthiness, demonstrated by passing a pre-employment drug test and background check.
- Non-tobacco user: We maintain a tobacco-free environment which includes chewing tobacco and vape use.
At Valley Green Shredding, you’re not just driving a truck – you’re a crucial part of protecting and securing the information of businesses, large and small. If you’re ready to make a difference every day and bring value to our customers, apply today!
Job Type: Full-time
Pay: $43,500.00 - $45,750.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- No nights
Application Question(s):
- Any criminal misdemeanor convictions in the past 7 years or felony convictions of any kind? (candidates who fail to answer this question will not be considered)
- Do you have 2 years of straight box truck driving experience and does it fall within the past 5 years?
- Please identify an aspect of the job description that you find most appealing.
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Straight Box Truck Driving (vans do not apply): 2 years (Required)
License/Certification:
- Class D (non-CDL) driver's license (Required)
- DOT medical card (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $43,500 - $45,750