Office Coordinator

Office Coordinator

Valley Health Partners, Easton, PA

Job Summary:

Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front-line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

Education:

• High School Diploma or GED.
• Associate degree in Business Administration, Public Health, or a related field, preferred.

Experience:

• One year experience in a physician’s office practice.
• More than one year experience in a physician’s office practice, preferred.

Skills needed:

• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational skills and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.

Essential Functions:

Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.

• Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment. Supports members of care delivery team and quality initiatives.
• Assists with supporting service recovery efforts and patient communication.
• Meets with patients and patient families to ensure their needs are being met and resolve any issues or complaints that arise.

Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.

• Ensures daily huddles, staff meetings, and communication cascades are efficiently developed.
• Works to create efficient systems and workflows within the clinic.
• Efficiently handles multiple clerical/administrative tasks in a fast-paced environment and is able to learn new skills quickly.

Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.

Coordinates patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met.

• Oversees and directs staff as required.

Functions as a team member to support practice and organization goals and objectives.

• Partners with operations support members.
• Organizes and coordinates office operations and procedures.

Performs other related duties as assigned by the Leadership Team.

• Performs other duties as assigned

  Benefits:

  • Choice of medical, dental, and vision plans with great coverage at VERY affordable rates. Employee-only coverage is FREE!
  • 403b Retirement Plan with generous company match
  • Paid Time Off for holidays, vacation, sick & personal days
  • Employee Assistance Program
  • Tuition Reimbursement
  .