What are the responsibilities and job description for the Patient Access Specialist - Full Time First Shift position at Valley Health?
Department
VH MRI – Spring Mills - 107180
Worker Sub Type
Regular
Work Shift
First Shift (United States of America)
Pay Grade
108
Job Description
The Patient Access Specialist welcomes patients to Valley Health System (VHS) hospitals, facilities, and clinics and helps transition patients into their stream of care by providing registration services for inpatient, scheduled and walk-in outpatient visits, and/or emergency visits. Patient Access Specialists are often the first person a patient encounters in a VHS facility and are a vital part of each patient’s care team. This role sets the stage and tone for patient care and safety through a warm greetings, accurate registration, and information gathering. In order to be successful in this position, as well as to find it professionally and personally rewarding, the Patient Access Specialist must possess the traits of high-energy, compassion, attention to detail and accuracy, the ability analyze information and make accurate decisions, as well as an ability to work in a fast-paced environment.
The Patient Access Specialist will greet patients in a warm and friendly manner and provide excellent customer service while conducting front-desk, at the bedside, and/or over-the-phone hospital and clinic registrations, and the gathering & verification of demographic, financial, and clinical information, through external websites and tools provided by Valley Health. This role will assist patients in understanding the financial responsibility of their healthcare needs through generation and delivery of cost estimates, financial counseling, as well as collect up front payments. Although previous healthcare registration or revenue cycle experience is a plus, substantial training will be provided.
Responsibilities Include
Accurately identity patient, provide/attach arm bands to patient, and verify patient's identity with every new interaction. Accurately complete all registration functions during patient registration to include verification of all demographic information, attach/update appropriate insurance to patient account, verify complete orders, and request and collect appropriate payment from the patient. Review appropriate payment options with the patient and explain discount opportunities as well as payment plan/financing options. Troubleshoot any issues with patient orders (incomplete orders, wrong orders, etc.) and contact provider office by phone immediately to resolve. Review all required documentation with the patient, obtain appropriate signatures, provide copies, and scan the documents into the patients medical record in Epic. Documentation includes HIPAA, Consents, Important Message from Medicare, Medassist Screening, Medicare Outpatient Observation Notification, etc. When applicable, complete a cost estimate for the patient utilizing the estimate software/program. Review patient level work queues and remove any registration errors prior to the end of each shift, if unable to resolve, place a note explaining barrier and requested assistance. Communicate the Mychart program and its benefits to each patient, provide sign on information as appropriate (in person, mail, email). Take photo of patient while working in approved service areas. Direct patient to appropriate department or nursing floor. Schedule patient for exams as requested/needed.
Education
High School Diploma or GED preferred
Associates in Healthcare Administration or related field preferred
Experience
Non-exempt
Physical Demands
6 A Customer Service
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
To see the full scale of what we offer, visit valleyhealthbenefits.com.
VH MRI – Spring Mills - 107180
Worker Sub Type
Regular
Work Shift
First Shift (United States of America)
Pay Grade
108
Job Description
The Patient Access Specialist welcomes patients to Valley Health System (VHS) hospitals, facilities, and clinics and helps transition patients into their stream of care by providing registration services for inpatient, scheduled and walk-in outpatient visits, and/or emergency visits. Patient Access Specialists are often the first person a patient encounters in a VHS facility and are a vital part of each patient’s care team. This role sets the stage and tone for patient care and safety through a warm greetings, accurate registration, and information gathering. In order to be successful in this position, as well as to find it professionally and personally rewarding, the Patient Access Specialist must possess the traits of high-energy, compassion, attention to detail and accuracy, the ability analyze information and make accurate decisions, as well as an ability to work in a fast-paced environment.
The Patient Access Specialist will greet patients in a warm and friendly manner and provide excellent customer service while conducting front-desk, at the bedside, and/or over-the-phone hospital and clinic registrations, and the gathering & verification of demographic, financial, and clinical information, through external websites and tools provided by Valley Health. This role will assist patients in understanding the financial responsibility of their healthcare needs through generation and delivery of cost estimates, financial counseling, as well as collect up front payments. Although previous healthcare registration or revenue cycle experience is a plus, substantial training will be provided.
Responsibilities Include
Accurately identity patient, provide/attach arm bands to patient, and verify patient's identity with every new interaction. Accurately complete all registration functions during patient registration to include verification of all demographic information, attach/update appropriate insurance to patient account, verify complete orders, and request and collect appropriate payment from the patient. Review appropriate payment options with the patient and explain discount opportunities as well as payment plan/financing options. Troubleshoot any issues with patient orders (incomplete orders, wrong orders, etc.) and contact provider office by phone immediately to resolve. Review all required documentation with the patient, obtain appropriate signatures, provide copies, and scan the documents into the patients medical record in Epic. Documentation includes HIPAA, Consents, Important Message from Medicare, Medassist Screening, Medicare Outpatient Observation Notification, etc. When applicable, complete a cost estimate for the patient utilizing the estimate software/program. Review patient level work queues and remove any registration errors prior to the end of each shift, if unable to resolve, place a note explaining barrier and requested assistance. Communicate the Mychart program and its benefits to each patient, provide sign on information as appropriate (in person, mail, email). Take photo of patient while working in approved service areas. Direct patient to appropriate department or nursing floor. Schedule patient for exams as requested/needed.
Education
High School Diploma or GED preferred
Associates in Healthcare Administration or related field preferred
Experience
- Previous hospital pharmacy experience required
- Must promote Valley Health's Mission, Vision, and Values.
- Willingness to work in environments that support the health and wellbeing of sick and potentially contagious individuals.
- Must present a professional "On Stage" image when working with employees and customers.
- Working knowledge of the Advanced Beneficiary Notification (ABN) workflow, communicate ABN to patient and resolve the ABN.
- Utilize good judgement and critical thinking skills to prioritize multiple tasks and problem solve.
- Ability to maintain strict confidentiality regarding personnel and patient matters.
- Ability to communicate effectively verbally and in writing.
- Exceptional skills with spelling, grammar, punctuation, and proofreading required.
- Ability to work in a high stress environment and under time constraints.
- Ability to work within a diverse community required.
Non-exempt
Physical Demands
6 A Customer Service
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
- A Zero-Deductible Health Plan
- Dental and vision insurance
- Generous Paid Time Off
- Tuition Assistance
- Retirement Savings Match
- A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
- Membership to Healthy U: An Incentive-Based Wellness Program
To see the full scale of what we offer, visit valleyhealthbenefits.com.
