Hospice Community Liaison

General Position Description:

The Community Liaison acts as a liaison between the Agency and the community regarding community and customer needs. Responsibilities include the growth and promotion of hospice programs and services while maintaining the standards of practice consistent with quality end of life care and maximizing human, financial, and equipment resources. The Community Liaison reports to the VP of Sales & Strategic Partnerships.

Role Expectations:

• Fosters good working relations with physicians, third-party payors, and community agencies.
• Establishes and maintains a public relations program for interpretation of the Agency services and to foster good working relations with physicians and community agencies. This includes new and tenured accounts.
• Promotes timely, high-quality care to patients and caregivers with life limiting illness.
• Demonstrates an in-depth knowledge of, and ensures compliance with, all local, state, and federal laws relating to the operations of the Agency.
• Provides counsel to the Agency regarding the needs of the community and program development, including program financial viability.
• Communicate with attending physicians, hospice physicians, and other physicians involved in the patient’s care.
• Timely submission of all required paperwork.
• Demonstrates commitment and professional growth by participating in hospice sponsored in-service programs and maintaining or improving competency.
• Promotes the Hospice’s philosophy and administrative policies.
• Meets productivity standards.
• Provides effective communication to patients, their family members, team members, and other health care professionals.
• Carries out other duties as assigned by leadership.
• Transportation: Reliable transportation and valid auto liability insurance

Education and experience:

Education: A graduate of an accredited college/university is preferred.

Experience: Experience in the healthcare field, relationship management, delivering high quality outcomes, and growth.

Skills: Establishing and maintaining professional and effective relationships with internal and external teams.

Licensure: If clinically licensed, maintain skills as defined as generally accepted standards of practice and be knowledgeable of state and federal regulations.

Physical Requirements:

• Environmental and Working Conditions: Works in medical practice locations and homes in various conditions; possible exposure to blood, bodily fluids, and infectious diseases; ability to work a flexible schedule; ability to travel locally; some exposure to unpleasant weather; PRN emergency calls.
• Physical and Mental Effort: Prolonged standing and walking required, with the ability to lift up to 50lbs and move patients. It requires working under stressful conditions to meet deadlines and patient needs, make quick decisions and resource acquisition, and meet patient/family individualized psychosocial needs. Requires eye-hand coordination and manual dexterity.
• Ability to communicate with patients, families, physicians, co-workers, and visitors to exchange accurate information regarding patient condition and health status. Ability to exchange and express information utilizing language and communicate information effectively.
• Ability to hear the nature of sounds. Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
• Ability to view, record, or type data quickly and accurately.
• Ability to determine resources needed to provide quality patient care.
• Ability to travel to community locations, clinics, hospitals, homes, and office/support center locations as needed to promote and educate on hospice services.