What are the responsibilities and job description for the Customer Service Associate position at Valley Machining?
Job Description
Job Description
Join Our Team as a Customer Service Associate!
Valley Machining in Rock Valley, IA is seeking a dedicated and compassionate Customer Service Associate to join our team. As a Customer Service Associate, you will be the first point of contact for our customers, providing top-notch service and ensuring their needs are met with care and efficiency.
Job Location : Rock Valley, Iowa
Key Responsibilities :
- Assist customers with inquiries, orders, and concerns in a friendly and timely manner
- Work closely with the production team to ensure orders are processed accurately and delivered on time
- Maintain a positive and professional attitude in all customer interactions
- Resolve customer complaints with empathy and understanding
- Handle incoming calls and emails with professionalism and courtesy
Qualifications :
If you are a team player with a passion for customer service, we want to hear from you! Join Valley Machining as a Customer Service Associate and be a part of a supportive and innovative team dedicated to excellence.
About Valley Machining :
At Valley Machining, we take pride in delivering exceptional products and services to our customers. We are a leading provider of machining solution, specializing in precision components for a variety of industries, including hydraulics, agricultural equipment, industrial, oil field equipment, gas and water distribution, pneumatics, military equipment, and heavy truck. At Valley Machining, we pride ourselves on our dedication to quality, integrity, and customer satisfaction.
We offer a competitive wage with great benefits, including 100% climate-controlled facility, profit sharing program, 401(k) match, employer-paid basic employee and family life insurance, health & dental insurance, voluntary short-term disability and additional life insurance, paid holidays, personal time off, an on-site exercise room, and free coffee! Need schedule flexibility? We can work with your schedule, with an expectation of between 32 and 40 hours per week.
If you're ready to join a company that values customer service and teamwork, apply today to become part of the Valley Machining family!
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