What are the responsibilities and job description for the Program Supervisor (ADA Eligibility/Travel Training/Demand Response) position at Valley Metro, AZ?

Salary : $70,904.00 - $106,356.00 Annually

Location : Mobility Center 4600 E Washington St Suite 101 Phoenix AZ 85034, AZ

Job Type : Full-Time

Remote Employment : Flexible / Hybrid

Job Number : E07003-7

Division : Transportation

Department : Accessible Transit Services

Opening Date : 01 / 10 / 2025

Closing Date : 2 / 7 / 2025 5 : 00 PM Arizona

Summary

Valley Metro exists to Connect Communities and Enhance Lives. We do this by planning, building, operating, and maintaining a safe, regional, multi-modal transportation system to residents of metro Phoenix. From regional bus, streetcar, light rail and paratransit service to alternative commuter solutions, Valley Metro's mission since 2002 is to develop and operate a network of transit services that now covers 513 square miles! We have been named 2023 Best Workplaces for Commuters, 2023 Metro Phoenix WTS Chapter Innovative Solutions Project of the Year, and a 2023 Arizona Forward Environmental Excellence Awards Finalist.

The Program Supervisor oversees the Eligibility and Travel Training Program , but may also oversee the Paratransit Program and other demand response programs. Program assignment may change based on the needs of the agency. This position may involve supervising staff, managing day-to-day operations, and ensuring compliance with ADA and other regulatory standards. Public outreach and presentations are critical aspects of the role, requiring the ability to effectively communicate with diverse stakeholders. This role demands flexibility, as it may require working evenings, weekends, and other non-standard hours to support events and community needs.

Valley Metro is an Equal Opportunity employer

ADA #AmericanswithDisabilities Act #Paratransit #DemandResponse #RideChoice #Elibibility #PublicTransit #PublicTransportation #Transit

Minimum Qualifications & Requirements

Bachelor's Degree in Business Administration, Business Management, Public Administration, Transportation Planning, or a related field
Three (3) years of professional transit experience directly related to the area of assignment including ADA, Paratransit, Demand Response, Ride Choice, and ADA Eligibility
Demonstrated experience with public outreach, public speaking, and public presentations
Or an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed above

Background Investigation :

Employment is contingent upon the results of a background check

Licenses and Certifications :

Valid Arizona Driver's License

Examples of Duties / Knowledge & Skills

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Supervise staff by prioritizing and assigning work, conducting performance evaluations, and providing training, if applicable or if overseeing a direct report. This position will not have a direct report initially, but assignments may change to include direct reports based on the agency's needs.

Ensure compliance with policies, procedures, and safety standards.

Make hiring, termination, and disciplinary recommendations.

Coordinate day-to-day operations for ADA Paratransit Eligibility, Fixed Route and Light Rail Travel Training, and other demand response programs.

Develop procedures for program operations and monitor contractor adherence to terms and requirements.

Forecast service levels and assess operational needs.

Prepare and deliver presentations to community groups, public officials, and stakeholders.

Develop and distribute outreach materials, including marketing collateral and educational content.

Represent Valley Metro in meetings and at special events to promote program awareness.

Ensure compliance with all relevant local, state, and federal laws, including ADA requirements.

Prepare and analyze data-driven reports to evaluate program effectiveness and recommend improvements.

Respond to and resolve customer concerns promptly.

Engage with Paratransit and RideChoice users to improve their experience.

Oversee contractor performance and monitor project timelines.

Assist with marketing strategies to enhance service visibility and customer retention.

Performs other duties of similar nature and level as assigned.

Knowledge and Skills :

Knowledge of :

ADA requirements for public transit;

Operations of paratransit and other demand response programs;

Principles of program supervision, coordination, and public relations;

Applicable local, state, and federal laws and regulations;

Supervisory principles;

Advanced principles of assigned area of responsibility;

Analytical methods and techniques;

Report preparation methods;

Public outreach, public speaking, and public presentations

Project management principles and techniques;

Research methods.

Skill in :

Monitoring and evaluating staff;

Prioritizing and assigning work;

Compiling and analyzing data;

Using a computer and related software applications;

Conducting research;

Planning, implementing, and supervising program components;

Identifying emerging trends, needs, and services;

Assessing the consequences and outcomes of program initiatives;

Ensuring compliance with applicable internal and external program requirements;

Preparing reports, business correspondence, and collateral materials;

Coordinating and executing multiple tasks;

Developing, implementing, and applying policies and procedures;

Providing public relations;

Organizing information;

Communicating in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction.

Physical Demands / Work Environment

Physical Demands :

Positions in this class typically require : reaching, standing, walking, driving, grasping, talking, hearing, and seeing.

Work Environment :

Flexible hours, including evenings and weekends, may be required to support special events and community needs. Office-based work with occasional travel to community events and program locations.

Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Health Care Benefits

Effective on the first of the month following date of hire, benefited employees will be eligible for health coverage.

Medical / Vision / Employee Assistance Program (EAP) Insurance

Dental Insurance

Life / AD&D Insurance

Short Term Disability Insurance

Retirement Plans

Arizona State Retirement System (ASRS)

457 Deferred Compensation Plan (Optional)

Holiday Pay

Paid Holidays

Optional / Additional Benefits

Voluntary Life Insurance

Flexible Spending Account

Tuition Assistance

Free Employee Bus / Light Rail Card

Can you confirm receipt of a Bachelor's Degree in Business Administration, Business Management, Public Administration, Transportation Planning, or a related field?

If no to the above, please describe the combination of education and experience you have that qualifies you for this role.

Describe your experience in overseeing or involvement with ADA Paratransit Eligibility, Fixed Route and Light Rail Travel Training, and other demand response programs.

Provide an example of a public engagement or training initiative you led for a transportation program governed by ADA or related laws.

Describe your experience coordinating and monitoring contractors and ensuring adherence to terms and conditions of contracts.

Required Question

Salary : $70,904 - $106,356

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Program Supervisor (ADA Eligibility/Travel Training/Demand Response)

What are the responsibilities and job description for the Program Supervisor (ADA Eligibility/Travel Training/Demand Response) position at Valley Metro, AZ?

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