Application Support Engineer (Vehicle Support Systems)

We are seeking a highly skilled and detail-oriented Application Support Engineer (Vehicle Systems Support) to join our dynamic team. The ideal candidate will be responsible for ensuring the smooth operation of business-critical applications, providing timely and effective technical support, troubleshooting issues, and collaborating with development and IT teams to implement solutions. This position will diagnose and resolve problems with critical vehicle interfacing systems quickly and creatively, looking beyond immediate symptoms to root causes. They must be able to communicate with a variety of interdisciplinary teams and users of different technical aptitudes patiently and effectively.. Strong communication skills, a customer-first approach, and a solid understanding of application management and support processes are essential for success in this role.

This position is on-call 24/7/365, occasional night and weekend work may be required for maintenance and outages.

Valley Metro is an Equal Opportunity Employer.Human Resources reserves the right to call only the most qualified candidates to the selection process.  

Education:
Bachelor’s degree in Computer Engineering, Computer Science, Business Information Systems, or a closely related field

Experience:
Five (5) years in an Application Support capacity 

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position may be considered.

Background Investigation:
Employment is contingent upon the results of a background check including personal credit check

Licenses and Certifications:
Valid Arizona Driver's License and safe driving record
 The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. 

• Serves as primary subject matter expert (SME) for the Automatic Passenger Counting (APC), Passenger Information System (PIS), Monitoring and Diagnostic System (MDS), Digital Video Recording (DVS), and Computer Aided Dispatch / Automatic Vehicle Location (CAD/AVL) systems, along with associated equipment and software for light rail vehicles and buses

• Problem solves and troubleshoots issues with the above systems, maintaining a focus on the mission of keeping the vehicles in service without violating safety or cybersecurity regulatory requirements

• Administers the above systems, onboarding new users and offboarding departing employees

• Acts as primary critical contact point for staff in those departments and senior leadership of the Operations & Maintenance division, fosters communication, information exchanges, and understanding between the broader IT department and those areas of the O&M division

• Maintains a current understanding of the business processes and objectives of the O&M division generally and the Rail Operations, LRV Maintenance, Maintenance of Way, and Bus Service Delivery departments in particular by interacting regularly with stakeholders 

• Examines the current technologies and capacities in those departments to determine where they can be enhanced or modified to help the business run more effectively 

• Anticipates potential issues with the above systems and address them proactively, identifies and recommends potential changes and improvements to improve business performance and user experience

• Trains other members of the Application Support Team on the above systems so that they can act as backup support, cross-trains on other business applications sufficiently to serve as a secondary SME and backup support for those systems

• Performs other duties of similar nature and level as assigned

Knowledge of:
Stakeholder and relationship management concepts and techniques
Windows 10 device operating system

Windows Server operating systems (2008R2 - 2019)
Linux operating system (CentOS, RHEL, Ubuntu)
Process automation via scripting (Batch and PowerShell for Windows, Bash for Linux)
Relational database management systems (Microsoft SQL Server and SQL Server Express)
Importing flat file data into an RDBMS
Requirements gathering concepts, techniques, and tools are desirable
Server virtualization using VMWare (5.5 - 6.7) is desirable
Advanced scripting using PHP, Python, Perl, or R are desirable
Microsoft Visio or SharePoint is desirable
ITIL Foundation (v3 or v4) is desirable

Skill In: 
Communication and collaboration with cross-functional teams with varying levels of technical ability
Administration and maintenance of Oracle Fusion Cloud enterprise application
Managing and validating Quarterly Release updates for Oracle Fusion Cloud ERP
Developing Structured Query Language (SQL) queries for Oracle Database
Problem solving, diagnostics, and troubleshooting
Eliciting and analyzing business and technical requirements desirable
Advanced scripting languages desirable
API connector development desirable
Creating and maintaining living process and technical documentation desirable

Physical Demands:

Positions in this class typically require climbing, balancing, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.  

Work Environment: 

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Salary : $85,793 - $128,689