What are the responsibilities and job description for the Superintendent, Bus Transportation position at Valley Metro?
Resumes are required for consideration for this impactful and critical opportunity. This position will be open until filled.
Note to Applicants: if you use your resume to complete the application, please ensure you also attach it when prompted to upload documents. While using your resume to apply is an ease-of-use feature, the resume will not be retained. We look forward to viewing your resume and completed application.
The Superintendent, Bus Transportation directs all transportation related work and activities for the assigned division. Ensures and maintains optimal service performance and identifies and resolves service issues. The Superintendent implements and delivers positive outcomes pertaining to the effectiveness of all bus transportation service delivery and assigned contractor(s) with the Tempe, Mesa, West Valley, or Paratransit facilities. Responsible for delivery of optimum customer service, contractor productivity, cost performance, and other service improvement activities.- Be part of a mission-driven organization dedicated to improving public transportation and providing excellent customer service;
- Competitive salary and comprehensive benefits package including membership in the Arizona State Retirement System (ASRS);
- Opportunities for professional growth and development.
Human Resources reserves the right to call only the most qualified applicants to the selection process
Background Investigation:
Employment is contingent upon the results of a background check
Licenses and Certifications:
Valid Arizona Driver's License and the ability to maintain insurability under Valley Metro’s Vehicle Insurance Policy
Why You Should Apply:
Valley Metro is an Equal Opportunity Employer
- Bachelor's Degree in Business Administration or related field
- 4 years applicable professional experience in transportation operations including experience monitoring fixed-route transit contracts
- Demonstrated knowledge of bus public transportation procedures and service requirements, emergency and safety procedures, and service equipment
- Intermediated level transit software experience; Swiftly experience highly desired
- Manage the daily operations of bus transportation service delivery functions to ensure all services are being operated on-schedule, on-time garage departures, and customers are being provided with safe, reliable, and courteous service.
- Monitor and evaluate contractor performance; identify and resolve a variety of complex transportation issues; make recommendations based on data while coordinating with contractor(s) to develop plans for service improvement.
- Provide contract compliance oversight, monitor bus service delivery key performance indicators (KPIs); including, but not limited to, bus on-time performance, compliance with contract provisions to ensure effective and efficient fixed-route transit services, track, comply, compile, analyze, and prepare reports relatives to service provider performance.
- Oversee the daily division contract and maintain close communication with designated contract staff of other service operations sectors necessary to ensure a safe and efficient bus service operations.
- Perform field service monitoring; monitors complaints and contractor responses; and responds to member city inquiries.
- Monitor contract budgets and prepare related reports.
- Serve as a liaison with internal departments, public agencies, external organizations, the general public, and/or other interested parties.
- Performs other related duties as assigned.
Knowledge and Skills:
Knowledge of:
Management principles;
Transit operations;
Industrial safety, safety rules, and regulations;
Budgeting principles;
Applicable principles, practices, methods, procedures, and trends in assigned area of responsibility;
Applicable federal, state, and local laws and regulations;
Project management principles;
Strategic business planning principles and practices;
Negotiation techniques.
Skill in:
Monitoring and evaluation employees;
Using computers and related software applications;
Prioritizing and assigning work;
Managing projects;
Evaluating trends for applicability;
Analyzing data and making policy recommendations;
Developing and monitoring budgets;
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals;
Responding to changing situations and needs;
Handling multiple tasks simultaneously;
Interpreting and applying policies, procedures, laws, and regulations;
Communicating in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction.Physical Demands:
Positions in this class typically require: reaching, standing, walking, driving, fingering, grasping, talking, hearing, and seeing.
Work Hours/Work Environment:
On occasion the incumbent in this position must be available to work weekends, odd and unusual hours and extended shifts; may be called back into the office in emergency situations.
Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Salary : $77,994 - $116,991
