What are the responsibilities and job description for the Call Center Representative position at Valley Oaks Health?
Welcome to Valley Oaks Health, where we believe in delivering exceptional customer experiences! We're seeking enthusiastic and dedicated individuals to join our dynamic team as Call Center Representatives. If you're passionate about providing top-notch customer service and enjoy problem-solving, this could be the perfect opportunity for you.
Who We Are:
Valley Oaks Health is not just a local community mental health center but also a primary care center. Valley Oaks focuses on integration and the health of the whole person. Valley Oaks is searching for applicants to join our ever growing team. Our mission is to provide quality behavioral health and addiction care based on the needs of the communities we serve. During our nearly eight decades of service, the organization has helped innumerable people and their families identify their greatest challenges, and then develop the skills and knowledge needed to overcome those challenges.
Position Overview:
As a Call Center Representative, you will be the first point of contact for our patients. Your primary responsibility will be to assist patients with inquiries, resolve issues, and ensure they have a positive experience with Valley Oaks Health. This is a fantastic chance to join a fast-paced, collaborative environment where your communication skills and customer-centric attitude will shine.
Key Responsibilities:
Handle all calls promptly and professionally.
Utilize proper on-hold, call transfer, and note taking procedures.
Provide accurate information and assistance to resolve patients inquiries and concern.
Utilize EHR systems to document calls with precision.
Establishes and maintains proficiency in the EHR for the purposes of patient look up, appointment scheduling, cancellations and rescheduling.
Accurately collects clients payments per specific payment types via telephone.
Qualifications:
High school diploma or GED required.
Previous office experience preferred.
Knowledge of community served preferred.
Must be computer literate.
Holds a valid Indiana Driver's License and insurance.
What We Offer:
Valley Oaks Health offers competitive pay, bachelor and master degree tuition reimbursement, supportive work environment, flexible work schedule, training in evidenced-based practices and opportunities for growth. A full benefits package: paid time off; medical, dental, vision, and life insurance; employer-sponsored 401(k).
Job Type: Full-time
Pay: $13.79 - $15.86 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $14 - $16
