What are the responsibilities and job description for the Membership Supervisor - Scottsdale / PV YMCA Night and Weekend Hours May be Required position at VALLEY OF THE SUN YOUNG MEN'S CHRISTIAN ASSOCIATION?
The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States, recognized for transforming our culture, vision, and operations. With 12 branches across the Valley and Northern Arizona, along with a thriving overnight camp in Prescott, we are a rapidly growing, cause-driven organization. Our mission is to enhance the nation's health and well-being while creating opportunities to give back and support our communities. If you are dedicated to being part of a greater movement, a career with the YMCA is for you.
RESPONSIBILITIES OF A MEMBERSHIP SERVICE SUPERVISOR:
- Coordinate/Supervise all transactions/interactions by the Member Services Representatives.
- Monitor/Supervise all Cause Driven Tours, follow-ups, connections, and inquiries made by Members.
- Services Representatives.
- Develop/Execute/Supervise all Grassroots marketing through local partners.
- Develop/Execute/Supervise all regular community/awareness events (e.g., Open Houses, Community Days, Community Family Days).
- Assist in development of operational objectives and strategic direction for membership growth and retention.
- Assists with high quality member-focused environment and retention strategies.
- Monitors services to ensure that members, community partners, and association standards are met.
- Provides feedback to appropriate program staff.
- Provide effective communication to staff, members, prospective members, and community partners.
- Maintain full operations/coverage with Member Service team.
- Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed.
- Reviews and evaluates staff performance. Develops strategies to develop and promote staff.
- Ensure records of staff certifications are current and complete; provide training as needed.
- Conducts regular staff meetings and staff training.
- Complies with all Membership Cabinet responsibilities.
- Adhere to policies related to boundaries with consumers.
- Attend required abuse risk management training.
- Adhere to procedures related to managing high-risk activities and supervising consumers.
- Report suspicious or inappropriate behaviors and policy violations.
- Follow mandated abuse reporting requirements.
*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.
REQUIREMENTS TO BE A MEMBERSHIP SERVICE SUPERVISOR:
- Minimum age of 18.
- Working knowledge of computers and office machines.
- Ability to communicate effectively in person, on telephone, and through email.
- Ability to communicate effectively with diverse populations to include members, peers/co-workers, supervisors, and volunteers.
- Ability to learn and retain information related to programs, services, and membership options.
- Ability to handle conflict management in a positive manner.
- Ability to coordinate and plan events and activities.
- Ability to lead/supervise staff team.
FULL TIME BENEFITS:
- 12% Employer Funded Retirement Plan (once eligible)
- Free YMCA Family Membership
- Free Programs for dependents
- Health benefits including medical, dental, vision, life, and disability insurance
- Paid Vacation & Sick Leave (once accrued)
- 5 Paid Holidays per year
- Professional Development Opportunities & Trainings
- 403b Retirement Savings Account upon hire
- Employee Assistant Program
OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.
Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position. Base pay range for this position is dependent on experience.
