What are the responsibilities and job description for the Customer Service Representative position at Valley Oxygen LLC?
Come join a team that you’ll love, where we encourage continuous growth and experience the happier and healthier benefits that an alternate workweek schedule can bring.
Come grow your career here at Synergy, let us show you why you will love it here!.
• We are looking for applicants who are passionate about providing top level customer service and care each day.
• Being the main point of contact for our order intake process, it is important that you bring in a deep level of care, organization, and detail into your daily work.
•Prior experience in medical field and/or extensive customer service experience highly desired.
Our Passion and Vision
Synergy Respiratory has been helping Medicare patients with outstanding in-home respiratory care since 2004. Founded by a Respiratory Therapist, Synergy Respiratory operates with compassion for each patient, and the passion to provide the best quality of care. Our experience, expertise and dedication to COPD and other types of respiratory illness allows us to be the best partner to the physician offices in the management of their Medicare patients with chronic respiratory issues. At Synergy, each and every patient matters.
We Value Our Team
To provide the best service, we need to have the best people. Synergy Respiratory recognizes and understands that our team makes it possible for us to provide the excellent service to our patients and physician offices.
We offer competitive pay, friendly work environment and growth opportunities. And because we’re not a big corporation, each member of our team has a voice in how we can grow, improve and succeed. Our Intake Specialist is the main point of contact for our physicians, patients and partners and is responsible for receiving, qualifying and performing all tasks related to the order intake process and coordination of patient care.
Job responsibilities include, but are not limited to:
• Read, understand, and apply policies and guidelines.
• Work faxes in a timely manner to verify that documents meet Medicare guidelines.
• Use Brightree ERM on a continuous basis to maintain patient records.
• Answer and respond to incoming phones calls in an exceptional quality manner.
• Verify and run insurance eligibility.
• Effectively communicate any order necessities required with the Patient Care (Sales) Representative.
• Enter and edit patient records, including notes on the status of the order.
• Obtain information from a variety of sources, including patients and caregivers.
• Establish and maintain effective working relationships with patients, caregivers, internal and external referral sources.
• Use tact and empathy in working with patients and families under stressful situations.
• Perform multiple tasks with attention to detail in a fast-paced environment with frequent interruptions
EXPERIENCE:
• Medical field experience preferred nut not required
• High school diploma or GED.
• Candidates must be able to successfully pass background and drug screen.
• Bilingual preferred, not required.
WHY YOU'LL LOVE IT HERE:
• Competitive compensation.
• Comprehensive Health, Dental and Vision insurance plans.
• 401K with company matching after one year of employment.
• Paid Holidays, Vacation, and Sick time.
Synergy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
