Patient Collections Specialist

Job Title: AR Patient Medical Collections Specialist

About Us:

Valley Perinatal is a trusted leader in the healthcare industry, committed to delivering exceptional patient care and service. We are seeking a Patient Medical Collections Specialist to join our revenue cycle team. In this role, you will play a critical part in managing patient account balances, ensuring timely collections, and maintaining a positive patient experience.

Job Summary:

The Patient Medical Collections Specialist is responsible for working directly with patients to resolve outstanding balances, arrange payment plans, and address billing inquiries. The ideal candidate has excellent communication skills, a patient-first attitude, and a strong understanding of medical billing and collections practices.

Key Responsibilities:

• Contact patients with outstanding balances via phone, email, and written correspondence to secure payment.
• Provide detailed explanations of account charges, insurance coverage, and payment options.
• Negotiate payment arrangements, including setting up and monitoring payment plans when appropriate.
• Investigate and resolve patient disputes or discrepancies on their accounts.
• Collaborate with billing and insurance teams to resolve claim issues affecting patient balances.
• Accurately document all communications and account updates in the billing system.
• Generate and distribute patient statements as needed.
• Monitor aging reports and ensure timely follow-up on overdue accounts.
• Maintain compliance with HIPAA and all relevant regulations while handling patient financial information.
• Work in a phone queue to answer billing questions from patients regarding their bills, collect payments and utilize policies to set up payment plans.
• Verification of patient eligibility and use of eligibility tools either within an EMR or payer portals.

Qualifications:

• High school diploma or GED required.
• Must live in Arizona.
• Ability to work in Zip code 85202

Experience:

• 1-2 years of experience in medical billing, collections, or customer service, preferably in a healthcare setting. MFM/OBGYN experience preferred.

Skills:

• Knowledge of insurance billing, patient payment processes, and healthcare regulations.
• Proficiency in billing systems (e.g., Athenahealth, or similar software) and Microsoft Office applications.
• Excellent communication and interpersonal skills, with a focus on compassionate patient service.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Ability to read and interpret EOB’s.
• Ability to review claims for errors in posting from the EOB

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Mesa, AZ 85202 (Required)

Ability to Relocate:

• Mesa, AZ 85202: Relocate before starting work (Required)

Work Location: Hybrid remote in Mesa, AZ 85202

Salary : $20 - $22