What are the responsibilities and job description for the Precision Ag Product Support position at Valley Plains Equipment?
Who is Valley Plains Equipment?
Valley Plains Equipment is the local John Deere Dealer in eastern North Dakota and northwestern Minnesota. We are the equipment dealer that cultivates success with hard work, authenticity and a best-in-class team that embodies these traits. Join the team that works with you and is driven for you!
Position Summary
As a Precision Ag Product Support Specialist at Valley Plains Equipment, you’ll play a pivotal role in bridging technology with customer success. This dynamic position focuses on supporting both our internal teams—especially Sales and Service—and external customers with advanced agricultural solutions. You’ll deliver hands-on technical expertise, proactively guide technology adoption, and collaborate across departments to ensure precision tools are implemented, optimized, and maintained effectively. If you're passionate about agriculture technology, enjoy solving problems, and thrive on helping others succeed, this role is for you.
Job Responsibilities
- Serve as a technical resource for both customers and dealership personnel, with an emphasis on supporting Sales and Service departments.
- Support product optimization and upgrade strategies across the dealership, including software updates, calibrations, and PDI on new and used equipment.
- Proactively assist Sales in identifying opportunities to enhance customer operations through Precision Ag solutions.
- Collaborate with Sales on key accounts to deliver comprehensive, total-farm technology strategies.
- Support Service teams by aiding in diagnostics, installations, calibrations, and ExpertConnect cases that require advanced technical support.
- Provide in-field and remote customer support and troubleshooting for display systems, JDLink, Operations Center, and connected solutions.
- Execute preseason optimization agreements and recurring support packages, ensuring accurate billing and customer satisfaction.
- Deliver formal training sessions to both customers and internal departments on equipment, Operation Center, and new technologies (e.g., See & Spray, Autonomy).
- Manage Operation Center accounts and provide guidance on mobile tools and data flow.
- Lead or assist with equipment demonstrations and the rollout of new technologies.
- Help grow the dealership’s support revenue through consultative services and license sales.
Qualifications
- 2 years of experience in Precision Ag, or working in Sales, Service, or Parts departments.
- Strong communication and teaching skills with a proven ability to guide others through technical processes.
- Hands-on experience with mechanical, electrical, and hydraulic systems in off-road or Ag equipment.
- Proficiency in computer systems including Microsoft Office, Service ADVISOR, and Operations Center.
- High School Diploma or GED required; Associate degree preferred.
- Core John Deere certifications (e.g., Electrical/Electronics, Hydraulics) strongly preferred.
Preferred Qualifications
- High School Diploma or GED required; Associate degree preferred.
- Core John Deere certifications (e.g., Electrical/Electronics, Hydraulics) strongly preferred.
Compensation
The following represents Valley Plains Equipment compensation estimation based on market data and placement of internal employees. This is salary role with a starting base of $50,000 and going up to $80,000 based on experience. This role is also incentive eligible and is based on performance.
Working With You. Driven For You.
Salary : $50,000 - $80,000
