What are the responsibilities and job description for the Account Recovery Representative position at Valley Training Centers LLC?
SUMMARY
The Student Recovery Representative will be responsible for collections of outstanding accounts not serviced by third parties following Valley College?s policies and procedures in a professional and ethical manner. This onsite position requires confidentiality and to follow proper protocols for protecting sensitive personally identifiable information (PII).
RESPONSIBILITIES & DUTIES
- The Accounts Recovery Representative is responsible for account resolution.
- Research student payment history and determine if any special payment agreements exist.
- Review delinquent account and contact students to collect on overdue amounts.
- Mail correspondence for past due accounts and collections
- Perform weekly followups to clear on-account payments.
- Issue collection letters and escalate accounts as needed.
- Understand priorities and organize workflow as needed.
- Verify discrepancies and resolve student concerns.
- Carry out billing, collection, and reporting activities according to specific deadlines.
- Monitor student account details for nonpayments, delayed payment, and other irregularities.
- Maintain accounts receivable customer files and records.
- Perform other duties as assigned.
JOB SPECIFICATIONS
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
- Excellent communication, writing and documentation skills.
- Problem solving skills.
- Ability to multitask.
- Ability to work independently and meet deadlines.
Experience Needed:
- Bachelor's (Preferred)
- Strong verbal and written communication skills.
- Be able to stay calm under pressure and work to strict deadlines.
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Collections: 1 year (Preferred)
Requirements: Valley College may require a criminal background check and credit report. Deviation from these requirements must be reviewed and approved by the President of Valley College.
Supervisory Controls: Incumbent will work under the supervision of the Director of Student Finance.
