Housekeeping - Environmental Services Attendant

Description of the Position:   The EVS Attendant is responsible for attending to the cleaning and stocking needs of assigned area(s) of the property.  Team Member will work under immediate supervision.  This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.    Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.  Greet guests in a courteous and caring manner using personalized service. Dusts, sweeps, mops, scrubs, vacuums, cleans and empties waste in assigned areas including but not limited to all floors, stairwells, parking lots, elevators, driving surfaces, furniture, draperies, wastebaskets, ashtrays, trash and linen. Assists in minor maintenance such as: changing light bulbs, unplugging toilets, etc., and reports problems that need further attention to the Lead EVS Attendant or Housekeeping management. Stocks and maintains housekeeping storage rooms, restocking and requesting supplies as needed. Routinely inspects work areas, identifying potential problems or repair needs, and notifying the Housekeeping Office of maintenance to be scheduled. Properly tags lost and found items and delivery them to the Housekeeping Office, for storage. Facilitates the flow of information throughout the department, by attending regularly scheduled meetings with Team Members on assigned shift. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Ability to understand oral and verbal communication while using Valley View Casino & Hotel’s communication tools which include, but are not limited to, radios and cell phones. Ability to speak and understand the English language. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.  Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Preferred Qualifications: Previous hospitality experience. High School Diploma or GED equivalent. Physical Requirements of the Position:The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.  Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet, hot and/or humid conditions. The noise level in the work environment is usually moderate to loud. Other Information: Native American hiring preference applies. This job description does not list all the duties of the job.  You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.