Customer Service Representative (Part-time)

Job Posting Detail
Position Title: Customer Service Representative I/II/III (Part Time)
Dept. / Company: Customer Service / Valley Vista Services
Location: City of Industry or Pomona
Reports to: Customer Service Supervisor
Salary Range: Starting at $18.00 per hour

Valley Vista Services is a family-owned & operated waste disposal company that has been serving the San Gabriel Valley and surrounding Los Angeles areas since 1957.
We are seeking a positive and motivated individual to join our Customer Service team. Qualified individuals will apply their skills and experience to ensure the team delivers excellent service to our clients in a safe, timely and efficient manner.

This is a part-time position (30 hours, non-benefited). Shifts vary.

Work Schedule (Part- Time):

• Monday – Friday, 10:00 AM – 3:00 PM, plus rotating Saturday shifts (8:00 AM – 1:00 PM)

Position Overview

The Customer Service Representative will manage a high volume of incoming calls (75-100 calls per day), emails and chat to aid in answering questions and resolving issues from clients. This position requires the ability to multi-task, problem solve and attention to detail while in a fast-paced environment

Responsibilities:

• Manages high volume of customer calls
• Keeping record of customer interactions, transactions, comments, and complaints
• Creates, updates and maintains customer accounts
• Effectively responds to Residential and Commercial customer requests including, but not limited to, service changes, bulk pick up and issues with billing and equipment
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Follow communication procedures, guidelines and policies
• Performs other job-related duties as assigned/ needed

Work Environment:

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
• Required to exert physical effort in handling objects less than 25 pounds rarely
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely
• Normal setting for this job: office setting

What we offer:

• The opportunity to learn and grow

Job Type: Part-Time

Pay: From $18.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Job Type: Part-time

Pay: From $18.00 per hour

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift

Work Location: In person

Salary : $18