What are the responsibilities and job description for the HIMS Support Staff position at Valley-Wide Health Systems, Inc.?
Join Our Team at Valley-Wide Health Systems, Inc.
We’re seeking a detail-oriented HIMS Support Staff to provide centralized records management support to clinical staff and patients. If you have a strong understanding of medical records, attention to detail, and a passion for patient-centered care, we’d love to have you on our team!
Key Responsibilities:
Records Management & Documentation
- Maintain and organize patient records in compliance with Valley-Wide policies and HIPAA guidelines.
- File documents accurately and efficiently with minimal assistance and errors.
- Ensure proper categorization and differentiation of documents within the electronic health record system.
- Work proactively to obtain missing records and ensure complete documentation for patient care.
- Request and prepare paper charts for electronic conversion as needed.
Data Entry & Electronic Health Record Maintenance
- Enter laboratory results received from non-interfaced outside entities, ensuring provider review and quality assurance.
- Attach received diagnostic images to the correct patient order in the electronic chart and update order statuses accordingly.
- Follow up on outstanding lab and diagnostic reports, proactively retrieving results from approved facilities.
Patient Records & Release of Information
- Manage requests for patient record transfers from outside healthcare facilities, ensuring proper authorization and compliance.
- Verify patient identifiers and ensure accurate release of information before transferring records.
- Update patient status and primary care provider (PCP) information while ensuring proper deactivation of medications and orders per PHI clinical guidelines.
- Maintain electronic PHI logs of released patient information and generate encounters for billing when appropriate.
Administrative & Communication Support
- Answer phone calls professionally, document required information and assist with patient and provider inquiries.
- Maintain productivity standards and ensure timely completion of assigned tasks with minimal errors.
- Provide outstanding customer service to both internal and external stakeholders.
Qualifications & Skills:
Education: High school diploma or GED required.
Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Soft Skills:
- Strong attention to detail and ability to manage multiple priorities.
- Professional communication skills in person and over the phone.
- Positive attitude, enthusiasm for the organization’s mission, and strong interpersonal skills.
Equal Opportunity Employer Statement: Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, or any other status protected by law. All qualified applicants will receive equal opportunity, with hiring decisions based on job-related factors.
Employee Rights Under the Family and Medical Leave Act (FMLA) For more information on employee rights under FMLA, please visit: FMLA Employee Rights
