What are the responsibilities and job description for the Support Staff position at Valley-Wide Health Systems?

Job Details

Job Location

Alamosa Family Medical Center - Alamosa, CO

Position Type

Full Time

Salary Range

15.00 - $18.32 Hourly

Description

Valley-Wide Health Systems, Inc. (Valley-Wide) welcomes and is committed to all patients and populations within our large multi-county service area throughout southern Colorado. As a non-profit, Federally Qualified Health Center (FQHC), we provide premier primary and preventive care you can trust at our 34 service sites strategically located throughout multiple rural counties.

At Valley-Wide Health Systems, our Support Staff play a vital role in creating a seamless patient experience and ensuring operational efficiency. In this rewarding position, you will be the backbone of our healthcare teams, providing essential assistance that allows our clinicians to focus on delivering top-notch care. Your contributions will enhance patient interactions, streamline administrative processes, and promote a positive, collaborative atmosphere throughout our clinics. We are committed to your professional growth, offering opportunities for skill development and advancement within our organization. Join us in making a meaningful difference in the lives of our patients while building a fulfilling career in a role that recognizes and values your dedication and expertise in support of quality care.

Essential duties and responsibilities :

Assists patients calling or visiting the clinic

Greet all patients face to face or on the phone in a pleasant and professional manner.

Complete patient check-in per clinic protocol.

Records patient arrival time, monitors waiting area and assist patients with basic needs and questions.

Check patients out from visit timely for appropriate tracking of appointments.

Confirmation of patient appointments daily.

Directs patients to Patient Representatives for further assistance regarding their financial account.

Assist patients in scheduling appointments with Financial Eligibility staff for insurance or Sliding fee needs.

Schedules patient appointments following scheduling protocols.

Practice medical home model of care, Provider designation, including care team structure education to patients.

Ability to provide support staff coverage at other clinics within same service line (medical to medical, dental to dental, behavioral health to behavioral health)

Provides Administrative Support to the Clinic

Verify provider schedule daily, print periodically throughout the day.

Responds to request from all clinics and departments within Valley-Wide as well as partnering organizations.

Completion of daily inbox, timely responses to email and EHR tasks

Weekly clean out of patient CHC meds and documents not picked up

Verifies insurance coverage, and co-pays

Verifies encounters with daily audit report.

Participates in monthly clinic meetings.

Responsible for Collection of Payment and Reconciling Cash Collection

Collect payments following cashier protocols, making deposits to designated banks as required.

Reconciles daily cash collections and cash drawers.

Maintains fee schedule for easy reference and use.

Processes cash, check and credit card payments, ensuring collection of insurance co-payments, sliding fee and private payments.

Job Qualifications Experience :

Ability to prioritize work and manage time

Intermediate use of Microsoft Word, Excel and Outlook

Ability to communicate professionally in person and on the phone

High school diploma or GED

BLS certification / training and certification will be provided upon employment

Benefits :

FREE Health Insurance (Other healthcare coverage plan options available)

MASA - Employer paid Air Ambulance Coverage

Employer paid Basic Life, LTD, STD

Retirement Match

Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan

Paid Leave :

Vacation - 10 days accrued / year

Sick - 12 days accrued / year

Holidays - 8 days / year 2 Floating

Visit our website at https : / / valley-widehealth.org / careers / for more information.

Valley-Wide Health Systems, Inc. is an Equal Opportunity Employer : We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Employee Rights Under the Family and Medical Leave Act (FMLA)

Salary : $15 - $18

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