SUMMARY:

Maximizes office production through effective patient scheduling. Requires extensive knowledge and understanding of various dental procedures as well as knowledge of individual providers’ credentials, speed and preferences. This position can answer a wide range of basic questions about the office operations, insurance, and dental procedures. As a patient navigator you will communicate and schedule surgery for the referred patient to Valleygate Dental Surgery Centers. The Patient navigator will also help patients set up appointments for History and physical visits and medical tests and get financial, legal, and social support. You will be the main point of contact for coordinating the patient’s surgery from start until post-surgery.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the philosophy, goals, and objectives of the Organization.

Supports and performs according to approved policies and procedures.

Participates as a team member in support of the total perioperative process.

Considers patient rights in performance of job duties and responsibilities.

Contributes to the progress and development of the approved Quality Assurance/Performance Improvement (QAPI) Program.

Supports risk management and participates in programs directed to patient and staff safety.

Contributes to the quality management process; identifies role and contributions upon request; participates in data collection activities in support of the Quality Management Program.

Objectively evaluates suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.

Facilitate and schedule patient appointments/referrals with appropriate provider(s) for dental surgery.

Make confirmation calls/emails to patients regarding future appointment dates.

Respond to patient inquiries and assist patients with the completion of paperwork.

Educate patients on care processes and provide counsel to reduce anxiety and fear.

Develop relationships with health care providers within and outside the community health center.

Support clinic quality improvement efforts regarding cancer screening and referrals.

Identify patient barriers to care such as transportation, insurance, and language barriers, and refer patients as needed to additional resources to support engagement in care.

Assist in helping patients arrive at scheduled appointments on time and prepared, coordinating transportation when needed.

Using Electronic Health Record (EHR) system, track navigation services, record messages from patients, and contribute to clinic tracking workflows.

Track appropriate patient-level quality outcomes for program monitoring and evaluation.

Adhere to clinic departmental policies and procedures, which include AAAHC standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards.

Attend relevant committee and advisory meetings to support overall program implementation and evaluation.

Attend trainings and learning opportunities that expand content knowledge and best practices.

Communicates effectively with patients, visitors, physicians, and co- workers.

Interactions are respectful and courteous.

Communicates effectively and professionally using a translator when necessary.

Documents that information received from the patient is disseminated to the appropriate people or departments.

Maintains and promotes professional competence through continuing education and other learning experiences.

Participates in committees, conferences, and quality management activities.

Seeks new learning experiences by accepting challenging opportunities and responsibilities.

Objectively evaluates suggestions or criticisms and attempts to improve performance or

seeks further guidance, as needed.

Attends and actively participates in meetings, committees, in-services, workshops, seminars, and conferences according to job responsibilities and facility requirements as requested with management approval.

Adheres to safety policies and procedures in performing job duties and responsibilities.

Reports observed or suspected violations, hazards, and noncompliance according to Valleygate Dental Surgery Center (VDSC) policy.

Observes safety measures in performance of job duties and responsibilities; enforces compliance with safety policies and procedures.

Responds to emergency situations with competence and composure.

Interacts appropriately with various age groups.

Accurately assesses and interprets age-specific patient data.

Accurately interprets age-specific patient responses to questions and instructions.

Promotes a professional image by adhering to the established dress code.

Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.