What are the responsibilities and job description for the Senior Field Service Technician position at Valmont Industries, Inc.?
201 Woodland Park Drive Dalhart Texas 79022
Why Valmont
We’re Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce . Are you ready to move the world forward? Apply now.
The Senior Field Service Technician is responsible for leading, training and supporting dealers / customers in regards to questions about installation, troubleshooting and website navigation for PivoTrac products to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues. With more extensive electrical and mechanical knowledge and experience, the Senior Field Service Technician will diagnose complex technical issues, mentor technicians, and ensure high-quality service for customers.
Essential Functions
- Supports the development and implementation of new product rollout plans that the Service groups will need for training
- Answer dealer / customer questions regarding installation, troubleshooting and website navigation
- Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer
- Program modems and keep and maintain database of devices
- Create RMA’s and document warranty claims
- Assist customers inquiries about products and services during high call volume
- Prepares product and / or service reports by collecting and analyzing call data
- In conjunction with Valley service staff, plan and present for technical products suite at Valley Service Schools
- In Field Dealer / Grower visits as necessary
- Provides tech training to dealers, Valley TM’s, and Tech Sales Staff
- Follow safety protocols and industry standards while working on electrical and mechanical systems
- This position reports into the Field Service Engineer Supervisor
- This role requires up to (50%) travel, including overnight stays
Other Important Details about the Role :
Required Qualifications of Every Candidate :
Highly Qualified Candidates Will Also Possess These Qualifications :
LI-RA2
Benefits
Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following :
Healthcare (medical, prescription drugs, dental and vision)
401k retirement plan with company match
Paid time off
Employer paid life insurance
Employer paid short-term and long-term disability including maternity leave
Work Life Support
Tuition Reimbursement up to $5,250 per year
Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
If you have a disability and require any assistance in filling out the application for employment email
EEOCompliance@Valmont.com
Salary : $5,250
