Document Curative Senior Specialist

About the Company

Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one's mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Loan Administration at Valon

The Loan Administration team at Valon powers our operations and ensures we continue to run smoothly. We onboard loans, handle insurance, process payments, and offer a first-class experience to Valon's homeowners from behind the scenes.

The Collateral Management Team is dedicated to ensuring the seamless and accurate handling of all collateral-related processes within mortgage servicing. Our team excels in overseeing every aspect of collateral file management, including the precise retrieval, thorough verification, and diligent maintenance of loan documents. These efforts support vital servicing activities such as Loss Mitigation, Foreclosure, and other servicing activities all while upholding the highest standards of compliance and operational efficiency. As meticulous researchers and adept problem solvers, we are committed to safeguarding the integrity of our processes and delivering exceptional results that meet the needs of homeowners, investors, and internal stakeholders alike.

About the Role

Valon Mortgage is seeking a detail-oriented and motivated Document Curative Sr. Specialist to join our team. This role involves ensuring the accuracy and completeness of curing collateral document exceptions issued by the document custodian to ensure collateral files meet agency requirements for initial, final, or recertification requirements. The ideal candidate will have a keen eye for detail, strong research skills, and the ability to collaborate with internal teams, investors, and external vendors to resolve curative issues effectively.

Responsibilities

• Request collateral files from investor-designated document custodians or prior servicer(s) to ensure that all needed documentation is obtained (within specific SLAs).
• Conduct detailed research to address collateral-related discrepancies and resolve issues efficiently.
• Communicate the status of documentation and escalate challenges that may cause delays.
• Locate collateral documents, original promissory notes, recorded mortgages, final title policies, and modification agreements.
• Identify, process, and prepare essential documents such as Assignments of Mortgage, Allonges, Lost Note Affidavits, and Lost Mortgage Affidavits.
• Review daily task queues and exception reports to ensure all assigned duties are completed within SLAs.
• Prepare and present reports on collateral activities, including progress tracking, exception handling, and compliance monitoring.
• Maintain excellent internal and external client relations and services relating to collateral monitoring, issues, and other related functionality
• Provide feedback and propose solutions to enhance process efficiency and quality.
• Performs other duties and projects as assigned.
  
  

Ideal Background

• High school diploma or GED required.
• 2 years of experience in collateral management or mortgage document processing.
• Strong knowledge of mortgage loan documents.
• Strong interpersonal skills to foster relationships with vendors, co-workers, and stakeholders.
• Excellent written and verbal communication skills.
• Effective time management with the ability to prioritize tasks, meet deadlines, and achieve performance goals.
• Research & analytical skills
  
  

Minimum Qualifications

• Basic understanding of mortgage servicing industry - collateral file documentation, servicing transfer transactions
• Proficient knowledge of Google applications
  
  

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
  
  

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.