What are the responsibilities and job description for the Medical Office Receptionist position at Valor Healthcare, Inc.?
Description
Valor Healthcare is looking for passionate Medical Office Receptionists to join our team in Dallas, TX. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, generous time off and a weekday schedule.
We are seeking one MOR for each of the following shifts: 7am-3pm and 9am-5pm, Monday-Friday. These positions will be based on-site in our corporate office with the potential to transition to a hybrid schedule.
As a Medical Office Receptionist, you will provide administrative scheduling and coordination support to Mission Critical Psychology Services, a Subsidiary of Valor Healthcare. As virtual behavioral health practice Receptionist you will have primary responsibility for scheduling client patients and employees for virtual or telephone psychological evaluations.
Core Responsibilities
- Actively assists with the administrative support related to patientcare.
- Receives the schedule availability of independent behavioral health providers located throughout the Unitied States, builds the schedule to accurately reflect provider availability.
- Receives daily communications from external clients and patients to include requests for appointments
- Contacts patients to offer available appointment times, confirms contact information, and provides instructions to patients and/or clients for assessment required prior to first appointment.
- Confirms via email and phone call, prior to appointment, with independent provider and patient to ensure any cancellations and/or reschedule request are addressed prior to appointment date/time.
- Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
- Prepare and provide individual client accounts with a record of no-shows and cancellations for the day.
- Answers phones and timely relays messages.
- Must provide excellent customer service to each client, as well as to fellow colleagues.
- Embrace and support new initiatives, whether clinical or operational.
Requirements
- High School Diploma/GED or equivalent education
- Strong computer skills and communication skills
- Demonstrated high quality customer service & organization skills
- Minimum, 1-year experience in a clinical or call center environment (preferred).
- Proficiency in written and spoken English.
- Energetic and optimistic demeanor
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
