What are the responsibilities and job description for the Business office staff position at Valor Hospice?
JOB SUMMARY The Business Office Staff is responsible for coordinating all office activities including: medical records, data entry, maintaining patient records, preparing for all meetings, coordinating all telephone calls and maintaining sufficient office supplies. The Business Office Staff is responsible to the Executive Director and Director of Clinical Services and may assist with: direct patient expenditures coordination, employee time sheets, personnel records and billing liaison. DUTIES & RESPONSIBILITIES Maintains confidentiality of patient information. Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual. Communicates effectively on the telephone with patients, families and staff. Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available. Welcomes and assists all guests. Manages incoming, outgoing and interoffice mail. Performs typing, faxing and coping tasks as requested for various staff persons. Inputs data into computer for billing purposes. Orders and maintains accurate records of medical equipment and supplies. Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Executive Director, Director of Clinical Services and/or Administrator. Responsible for gathering and recording staff members’ DSRs. Tracks admission, discharge, IDTs, certification and re-certification dates on all patients. Responsible for assisting with audits of patient information. Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians and nursing facilities and forwards any changes to the Corporate Office. Performs other necessary functions/duties as assigned by the Executive Director. Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Executive Director and/or Director of Clinical Services. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) High school graduate or equivalent. Two years data entry experience. Previous billing and computer experience, preferably in hospice or similar operation. Previous health care related billing experience. Ability to type 50 words per minute. Word processing skills Personal computer skills Business machine knowledge The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.
