Customer Service Associate

Description

Are you someone who takes pride in making people feel welcome? Do you go the extra mile to help others and keep things running smoothly? If you’ve got a great attitude and a passion for creating positive experiences, we want you on our team! At HOP Shops, every transaction is a chance to make someone’s day—and maybe even make them dance. HOP Shops is home to the World-Famous Disco Bathrooms—where every bathroom break turns into a party!

Why Work for Valor Oil?

At Valor Oil, we’re more than just a company, we’re a family. As a third-generation, family-owned business, we take pride in fostering a workplace that values collaboration, innovation, and integrity. Working here means being part of a dynamic team that is committed to delivering high-quality energy solutions while continuously pushing the boundaries of what’s possible.

• Impactful Work: As a growing company with a deep commitment to quality, you’ll have the opportunity to make a real difference every day—whether you’re working on the front lines or behind the scenes. Your contributions will directly impact on the success and growth of Valor Oil. Our mission is to Keep Your World Running by Providing Unmatched Value to Our Customers. By joining Valor Oil, you’ll be a key part of this mission.
• Career Growth: We’re invested in your future. Valor Oil offers a variety of professional development opportunities, training, and a clear pathway for career advancement. As we grow, so do the opportunities for you to grow within the company.
• Competitive Benefits: We provide a comprehensive benefits package designed to support your health, well-being, and financial security. This includes:
• Medical Options
• Dental and Vision 
• Paid Time Off 
• Paid Holidays
• Company-Paid Life Insurance
• 401(k) Match
• Employee Assistance Program 
• 10 Cents Per Gallon Discount on Gas EVERYDAY!
• Weekly Pay or Get it when you need it earlier with On Demand Pay
• Free Fountain Drinks & Coffee
• Staffing Incentives – When you help out another store 16 hours, you get 7000 loyalty points to show our appreciation.
• Lots of contests and FUN that you get incentives when you win!
• Community Impact: We’re proud of our roots in Owensboro, KY, and our continued growth across the region. Working at Valor Oil means being part of a company that’s invested in supporting local communities and making a positive impact in the areas we serve.
• About us

Our Story

Founded in Owensboro, KY, Valor Oil has grown from a third-generation family business to a leader in the petroleum distribution industry. With decades of experience, we offer a wide range of high-quality products, including major brand gasoline, diesel fuels, racing fuels, lubricants, antifreeze, and more. Over the years, we’ve expanded from a regional operation to serving customers across multiple states, all while maintaining our commitment to high standards of service and innovation. 

Expanding Our Reach

Valor Oil doesn’t just supply retail fuel—we’re a diverse, multi-faceted operation. We proudly run 13 convenience stores in Northern Kentucky and Ohio, known as HOP Shops, where we offer a unique, fun experience alongside fuel and convenience products. Additionally, our wholesale fuel distribution network spans over 120 dealer locations across 4 southeastern states. 

HOP Shops: More Than a Gas Station

When you visit a HOP Shop, you’re not just getting great service—you’re getting an unforgettable experience. Famous for our viral Disco Bathrooms, we’ve captured over 150 million views on platforms like TikTok, YouTube, and Instagram. Each visit to a HOP Shop is a chance to fuel up and take a break in a one-of-a-kind environment, where every bathroom break is a mini celebration! 

Apply today and make everyday a disco with Hop Shop careers!

Requirements

Responsibilities 

• Greet all customers warmly upon entering the store, inquire if they are signed up for the Ribbiting Rewards Loyalty Program, explain its benefits, and encourage sign-ups.
• Maintain the required uniform and adhere to personal appearance standards while on duty.
• Follow store procedures to prevent theft and ensure safety, including making safe drops and keeping cash below the cash drawer limits.
• Arrive on time for scheduled shifts. If unable to report to work or needing a schedule change, provide advance notice to minimize inconvenience to others.
• Maintain a clean and organized workplace by following cleaning and maintenance schedules, including restroom checks, sweeping/mopping floors, dusting shelves, cleaning windows/doors, and emptying trash receptacles.
• Restock and face products in the store, including coolers and shelves, as necessary.
• Actively participate in incentive programs by meeting personal goals and supporting teammates in achieving theirs.
• Comply with all store policies, safety procedures, and environmental regulations.
• Perform other tasks as assigned by management to ensure smooth store operations.

Requirements 

• Must demonstrate a strong understanding of and commitment to safety protocols in the workplace.
• A safety-first mindset is required. Candidates must be willing to follow safety guidelines and complete safety training as needed.
• Must demonstrate a strong work ethic and be reliable in attendance and punctuality
• Effective verbal and written communication skills are required for interacting with team members, customers, and management.
• Ability to work collaboratively in a team environment and maintain a positive working relationship.
• Must possess critical thinking and problem-solving skills to identify issues and find solutions effectively.
• Attention to detail and accuracy in performing tasks, following procedures, and meeting deadlines.
• Outstanding customer service skills, with a focus on providing a positive experience.
• Strong organizational skills and attention to detail, ensuring accuracy in all tasks.
• Effective time management skills, with the ability to meet deadlines and prioritize duties.
• Good judgment and decision-making skills, social and verbal interaction skills, ability to memorize and retain information, proficiency in reading, writing, math (counting currency), and problem-solving.
• Familiarity with operating registers, computers, phones, tablets, and loyalty systems.
• Must be 20 years old in Kentucky (due to alcohol/tobacco sales) and 18 years old in Ohio.
• High school diploma or equivalent, with 1-2 years of customer service experience, preferably in a public-facing role.
• Ability to stand for up to 8 hours and lift up to 20 pounds. Must be able to stock and clean the store, both inside and outside.