What are the responsibilities and job description for the STORE MANAGER position at Valor LLC?
Essential Functions
Recruits, tests, does reference checks, interviews, and hires Team Members and Assistant Store Managers, with input from the Personnel Department.
Deals with human resource issues, daily bookkeeping, cash and inventory variances, and follows proper ordering and merchandising techniques and strategies. Also investigates all large cash and inventory variances and ensures that each Team Member is fully aware of all security issues and follows procedures to protect first, all Team Members and Customers and secondly, company property.
Reviews with the Retail Supervisor the financial and operating performance of their store, and ensures all policies, procedures, programs and strategies for retail operations, marketing and merchandising are followed and promoted.
Trains and coaches Team Members on how best to perform their duties. Does performance evaluations on Team Members in a timely manner.
Fills in for Team Members and / or Assistant Store Managers, in their absence, when there is no Team Member in the position to do so.
In conjunction with the Retail Supervisor, works with vendors to secure the most beneficial relationship for the company relative to prices, rebates, quality products and services and ensures that all Team Members follow proper vendor check-in procedures.
Ensures that all electronic equipment is properly programmed and maintained for proper operation and verifies that all Team Members are fully trained in their use.
Ensures that all stores are properly maintained, clean and well lit.
Specific Job Functions
Manage The Store's Physical and Financial Resources
Set sales and profit goals
Maintain strict control of cash and lottery tickets
Investigate cash shortages / overages
Make up deposits and take to bank
Prepare daily reports and other reports on which the store's financial statements will be based and send to office in a timely manner
Select / order products and determine merchandising techniques to be used by store to obtain maximum customer satisfaction and profitability
Verify product type and quantity delivered by each vendor / salesperson and ensure all Team Members consistently follow all vendor check-in policies and procedures
Verify accuracy of billing invoices, item costs, credits, allowances, etc.
Review financial statements to determine the current position of the store and its level of profitability
Prevent, investigate or recover losses from faulty credit cards or returned customer checks, including but not limited to court attendance
Control expenses
Keep building, grounds, equipment and fixtures clean and in good condition
Prevent losses due to spoilage, damage, theft and poor housekeeping
Have Fun!
Manage Store Personnel
Determine the store's personnel needs
Recruit, interview and select the individuals needed for efficient store operation (working with the Personnel Dept.)
Train all Team Members
Establish Team Member work schedules
Supervise Team Member's work schedules. Evaluate Team Member's performance
Counsel Team Members on methods of improving job performance
Resolve conflicts and grievances involving Team Members
Conduct Team Member meetings
Issue warning notices or discipline a Team Member if required
Terminate Team Members if necessary (working with Human Resources)
Develop Good Customer Relationships
Maintain a clean, friendly, interesting store
Provide prompt, courteous service for all customers
Handle customer complaints promptly and fairly
Maintain customer Want list and respond quickly to customers changing wants / needs
Participate in neighborhood / community activities
Performance Measurements for Store Managers
Financial
Sales Trend - current year vs. previous year and vs. Budget
Inventory Control
Gross Profit
Cash overages and shortages within limits
Payroll and other expenses in line with goals
Bad check and credit card losses minimized
Personnel Management
All personnel trained and complying with company policies and procedures
Employee turnover rate within acceptable limits
Overtime minimized
All personnel consistently in company approved uniform with name tag
All personnel promoting Loyalty Program
Store Conditions
Store clean and orderly
All products fresh and appetizing store and in and around fixtures in working order
All shelves well stocked, dusted and faced
New and seasonal items in stock
Seasonal decorations utilized
Coolers and back room work areas clean and organized
Parking lot well lit and clean
Customer Service
Customer orders processed quickly and accurately by pleasant Team Members and / or Management Personnel
Customer complaints handled promptly, fairly and pleasantly
Good rapport with all customers
All employees well groomed and in uniform
The Store Manager is responsible for maximizing the operational efficiency of his / her HOP Shops convenience store, ensuring compliance to company policies and procedures by all Team Members, and maintaining a safe, pleasant environment for his / her Team Members and Customers. The Store Manager is expected to provide Leadership to his / her Team so that the store's performance excels!
Requirements
Requirements
Be able to communicate effectively in English, both in writing and verbally, and able to perform mathematical calculations at the twelfth-grade level;
Business area degree or background preferred, high school diploma required. Rudimentary knowledge of basic accounting principles will be taken into strong consideration;
Retail management experience strongly desired.
Must have a valid drivers license, Acceptable driving record, with regular and dependable transportation;
Be able to perform certain duties from time to time and as may be necessary to instruct, conduct and maintain convenience store business, including some manual labor.
At Valor, we are more than just a company-we are a family that works together to ensure we Keep Your World Running. Apply today to join our growing team!
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