Collections / Retention

Company Overview:

Merchant Industry is a leading credit card processing company, providing a comprehensive range of payment solutions to businesses of all sizes across the U.S. As an all-in-one payment processing provider with over 20,000 active merchants and more than $10B in annual processing volume, our offerings include B2B processing, virtual terminals, software integration, mobile card processing, e-commerce solutions, seamless point-of-sale compatibility, dual pricing, surcharging, and more.

Job Summary:

We are seeking a Collections and Retention Specialist to manage and evaluate an existing portfolio of merchants, identify at-risk accounts, and implement retention strategies to maintain and grow business relationships. This sales-driven role focuses on generating revenue through proactive client engagement and business development strategies.

Job Responsibilities:

• Make outbound sales calls to high-value merchants within an existing book of business, focusing on merchants that have discontinued services or are at risk of canceling.
• Negotiate pricing changes and coordinate the delivery of new equipment to retain business.
• Build strong relationships with merchants during escalations to resolve issues and retain business.
• Proactively engage inactive merchants to regain their business.
• Provide consultative guidance on best payment processing practices based on merchant needs.
• Identify overdue accounts and pursue collection of outstanding payments.
• Document customer account progress using the company CRM.
• Achieve monthly targets for collections, retention, and other key productivity metrics.

Job Requirements and Qualifications:

• 3 years of experience in sales or collections, with a focus on high-volume outbound calls.
• Experience in financial services / credit card processing is strongly preferred.
• Strong problem-solving and decision-making abilities.
• Ability to learn and navigate proprietary CRM systems and Google Docs.
• Must be organized, flexible, and capable of managing multiple priorities and meeting strict deadlines.
• Strong interpersonal and customer service skills.

Compensation and Benefits:

• Hourly Pay: $27 - $32 (equivalent to $50,000 - $60,000 annually).
• Additional Compensation: Monthly commissions.
• Benefits Package Includes:
• Medical/dental insurance with multiple plan options.
• Flexible PTO.
• Retirement benefits, including a 401k with up to 4% employer match.
• Pretax commuter benefits.

Company Culture:

Merchant Industry fosters an innovative, collaborative culture where employees are encouraged to share ideas. We promote from within and offer opportunities for growth and career advancement in a dynamic, fast-paced environment.