What are the responsibilities and job description for the Client Support Specialist - WeSuite position at Valsoft Services?
WeSuite is seeking a full-time Client Support Representative to report to its Client Support Team in White Plains, NY.
Job Responsibilities include :
- Answering Client support issues and working with clients via phone, connected session, and email.
- Troubleshooting : Analyzing bugs, resolving problems, and providing root cause analysis for errors
- Documentation and follow up : Recording issues using designated software tools, completing next steps, and following through resolutions.
- Communication : Providing technical expertise with Clients and being an excellent communicator, both written and verbal
- Collaboration : Building rapport and working with clients and others to engage clients. Interaction with : Quality Assurance, Development, Account management, other team members, and management
- Proactive improvements : Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
- Building SQL queries for data analysis
- Helping write and optimize in-application SQL statements and queries
- Using data, generating and interpreting results to most accurately and quickly resolve issues
- Controlling data quality and providing remedial actions
- Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
- Working with Clients to create, program, deploy, and test Client documents within the software application
- Preparing documentation and writing articles to publish in the client facing Knowledge Base
- Handling common database procedures such as upgrade, backup, recovery, and migration
- Performing application and database testing
- Becoming expert in the configuration and use of WeSuite software and supporting tools and systems
Requirements
Relevant Experience :
Skillsets Required :
