Information Technology Analyst

Value Added Distributors, LLC is growing and looking for a driven, hardworking, and enthusiastic full-time Information Technology Analyst who will join their team of experts at their De Pere, WI location. The schedule for the Information Technology Analyst is Monday - Friday, 8:00 am to 5:00 pm. The salary for this position is based on experience $40,000 - $50,000.

Value Added Distributors offers competitive pay, dental, health, and vision insurance, paid vacation, and holidays, plus a 401k plan with employer matching.

This position will report to the Information Technology Manager and is instrumental in the internal support structure of all IT-related services. Responsibilities include but are not limited to; providing support and general IT services to all company associates, performing physical setup of hardware/software on desktops, laptops, and printers, providing support/maintenance of Epicor ERP 10/Kinetic environment, and desire to gain expertise on new technology and products.

Key Competencies for the Information Technology Analyst:
Excellent interpersonal and communication skills
Provide first-level technical support to internal clients
Knowledge of Microsoft Operating Systems (Windows Server, Windows 11) and Microsoft 365 Business
(Word, Excel, Outlook, PowerPoint, Access)
Ability to use Command Prompt, PowerShell, and other CLIs.
Knowledge of TCP/IP networks and networking, including VLANs, DNS, DHCP, switching and routing concepts,
network printers, configuration, and topology
Experience with Microsoft Active Directory/Azure AD and provisioning of users and groups
Ability and desire to gain an understanding of cloud deployment, new technology, and products
Support special projects as they occur
Experience with Epicor ERP 10/Kinetic a plus
Experience with Microsoft SQL and report development utilizing SSRS and Crystal Reports a plus
Basic Telephony/VoIP concepts understanding helpful

Key Responsibilities for the Information Technology Analyst:
Provides support and general Information Technology services to all company associates.
Provisions new user accounts for all company IT systems using security best practices.
Develops and supports solutions and processes to enhance the desktop production environment for company
associates. Supports the company's Epicor ERP 10/Kinetic environment.
Performs software troubleshooting on documented and undocumented issues affecting single or multiple
machines. Mitigates issues by updating, modifying, re-installing, or removing software. Ability to create and
implement effective, appropriate solutions.
Performs hardware analysis to diagnose issues or identify sources of performance degradation. Replaces,
upgrades, or modifies hardware.
Routinely investigates issues pertaining to domain/network resources, and identifies, and resolves specific issues.
Performs general Information Technology support for remote offices and locations throughout the United
States. Occasionally may travel to lead onsite activities or to provide specialized onsite support at remote
locations.
Evaluates and tests new software products individually or as part of a team, providing recommendations and
implementation planning upon testing completion.
Creates new documentation pertaining to software and hardware products and issues.
Provides input and recommendations for departmental processes and procedures, considering the impact on the
organization. Evaluate and implement best practices with technology.
Researches, recommends, and applies technical solutions to enhance productivity in meeting business needs.
Coordinates and/or independently works on single or multiple, complex projects or tasks, requiring limited
technical or management guidance.
Initiates and completes postmortem process for problems as appropriate.
May work with software and hardware vendors for product specifications, evaluation, technical problems,
and solutions.
May interact with other technology companies for best practices and research.
Ability to work outside of normal business hours (nights or weekends) as business needs dictate.
Performs additional duties as required.

Qualifications for the Information Technology Analyst:
An associate's or bachelor's degree in an IT-related field or 2-3 years of experience in an IT capacity ispreferred.
Experience supporting end-users with software, hardware, and networking-related issues preferred

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Company. All requirements are subject to modification at any time for any reason at the Company's sole discretion.

Equal Opportunity Employer