What are the responsibilities and job description for the CUSTOMER SERVICE ASSOCIATE (OFFICE ASSISTANT) position at Value City Furniture?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing outstanding service to our clients and ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services.
- Assist with data entry and maintain up-to-date customer records.
- Utilize phone systems and computer software to manage customer interactions.
- Handle clerical tasks as needed, including filing and document management.
- Collaborate with team members to resolve customer issues promptly.
- Maintain a high level of phone etiquette while interacting with customers.
- Support administrative tasks related to office operations, including QuickBooks as necessary.
Qualifications
- Previous experience in a customer service role is preferred.
- Strong data entry skills with attention to detail.
- Familiarity with office procedures and clerical work.
- Bilingual candidates are highly encouraged to apply.
- Proficient in using computer systems and software applications.
- Knowledge of phone systems and effective communication techniques.
- Ability to work independently as well as part of a team.
- A positive attitude and willingness to learn new skills.
Join our team and contribute to creating exceptional customer experiences!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 38 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Chesterfield, MI 48051 (Required)
Work Location: In person
Salary : $15 - $17
