Office lead

• Customer Service Lead (Office lead) At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal! Why you’ll want to join our team: * Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years * Comprehensive medical, dental, and vision benefits & 401K plan * Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses. * Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like: * Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional. * May attend sales meetings as directed by supervisor * Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice * Works with the customer to determine the best delivery date that meets the customer’s needs. * Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate * In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer’s needs * At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications * Partners with the management team depending on the nature of any issue that may arise * Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner What will help you succeed: * Minimum High School Diploma or equivalent * 1-3 years demonstrated office experience in a retail environment, preferably furniture * Prior customer service experience in a retail store or call center setting a must * Excellent problem-solving skills with a desire to take ownership and resolve customer issues * Customer service oriented with a desire to exceed customer expectations * Ability to lead others in similar roles * Excellent interpersonal communication skills * Solid written communications skills * Excellent organization & follow-through skills * Pleasant, courteous, and professional attitude

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $17