What are the responsibilities and job description for the Customer Service Representative position at Value City Furntiure?
Some of the functions the Customer Service Associate will perform:
- Embodies our values: Serve Others and Own It
- Assists in fostering an energetic and positive working environment
- Frequently communicates with customers via phone
- Partners with all team members to create an easy transaction and great in home delivery service
- Develops strong relationships with customers who shop with us in-store and online
- Listens to the customers’ needs and presents possible options
The Ideal Candidate will have, among other skills and abilities:
- High school diploma or general education degree (GED); or equivalent combination of education and experience
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and team members
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Demonstrated ability to handle customer calls displaying good phone skills
- Track record of serving others and putting team goals first
- Owners mindset; takes ownership over everything within scope of responsibility
- Proactive approach; identifies and solves problems
- Adaptability; flexible to shifting priorities and a changing environment
- Desire to continuously improve
Job Type: Part-time
Pay: $15.50 - $16.00 per hour
Schedule:
- Day shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $16 - $16
