Sales Associate - 24 Hrs

Overview

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

Responsibilities

Driving results

• Serving as a representative for our sportswear brand.
• Ensuring exceptional customer service is consistently delivered.
• Providing guidance and support to customers in their selections.
• Addressing customer concerns or escalating issues to the on-duty manager or supervisor.
• Managing customer transactions with accuracy and efficiency. 

Operations

• Maintaining optimum stock level on store shelves.
• Collaborating in the handling of store deliveries.
• Executing store replenishment activities.
• Monitoring and regularly reporting on Key Performance Indicators (KPI's) such as in-store orders and e-receipts.
• Consistently thriving to reach personal and store targets for the overall team's success.
• Identifying opportunities to promote upselling and additional product sales.

Qualifications

• Must be available Mid-week and Weekends
• The ability to thrive in a sales targeted environment.
• The capacity to work alone or as part of a team.
• Outstanding written and oral communication skills.
• A desire to use your initiative to solve problems.
• Friendly positive attitude.
• Possess great product knowledge, engage customers proactively, and tailor recommendations based on their preferences.
• Building rapport, emphasising product features and demonstrationg a genuine passion for the brand.
• Effective communication, a understanding of customer needs, and closing sales with confidence are all essential skills in driving revenue for the store.
• Additionally, staying updated on promotions and leveraging upselling techniques can enhance the overall commercial impact.