What are the responsibilities and job description for the English/Vietnamese - Inside Sales Representative position at Value Wholesaler, Inc.?
Value Windows & Doors, Inc. a leading Windows & Doors manufacturer in the Southern California area is currently hiring for a English/Vietnamese speaking Residential Inside Sales Representative in Duarte, CA.
Summary Description: The Residential Inside Sales Representative is responsible for providing superior customer service and support for inside sales calls and serves as the primary contact for assigned Value Windows and Doors' customers. This position acts as a business liaison for the window and doors sales and distribution to various types of customers (i.e., homeowners, contractors, and dealers).
Essential Responsibilities:
- Provide an accurate and timely response to customer inquiries through various channels of communication.
- Partner with the Residential Sales Manager and Residential Sales Account Manager(s) to provide prompt solutions to customer inquiries and concerns.
- Act as the technical expert to educate customers on Value Windows & Doors products.
- Support the order fulfillment process by working extensively with production personnel, credit, and delivery team members.
- Make outbound calls to targeted customers with a focus to strengthen customer relationship.
- Process and review orders and requests received in an accurate and timely fashion.
- Provide system generated quotations to all customers.
- Incorporate Value Windows and Doors' Core Values into day-to-day activities and behaviors.
- Communicate with and treat all departments, company personnel, and customers with courtesy, integrity, respect, and professionalism.
- Adhere to all facets of ethical policies and procedures.
- Provide a detailed report of quotes not converted into actual orders, when requested.
- Other duties and special projects as the need arises.
Experience Requirement:
- 2 years' experience in inside sales, retail sales and/or call center utilizing an enterprise system.
- Manufacturing industry experience preferred.
- Window/Millwork knowledge is a plus but not a must.
- Experience reading CAD drawings preferred, but not required.
- Relevant experience coordinating and cooperating with multiple departments.
- Proficiency in Microsoft Suite Applications.
- Basic understanding of the sales administration process.
- Strong analytical, organizational, and proven solving skills.
- Numerical abilities and problem-solving attitude.
- Effective communication skills, both written and verbal.
Training & Education:
- High School Diploma or GED or a combination of education and work experience is a must. Associates (AA) degree a plus.
- Read, write, and understand English language is a must.
- Computer literacy is a must with the ability to learn new computer software programs.
Additional Information:
We offer a comprehensive benefits package that includes:
- Sales Commission
- Medical, dental, vision and life insurance benefits
- 401k Retirement Plan
- Paid time Off (PTO)
- Company Paid Holidays
- Short and Long-Term Disability Benefits
- Employee Discount to company products
Value Windows & Doors Inc. is a Drug-Free workplace and EEO employer committed to employing a diverse workforce.
You are welcome to visit our website: www.valuewds.com
