What are the responsibilities and job description for the Senior Associate- Client Success Partner position at ValueMomentum?
Job Title: Senior Associate- Client Success Partner
Job ID: POS-9607
Primary Skill: Effective Communication
Location: VAM Towers
Job Title: Client Success Partner (Hospitals and Healthcare Organizations, on-field role)
Location: Hyderabad
As a Client Success Partner-Hospitals and Healthcare Organizations at WhiteCoats, you will play a crucial role in ensuring the success and satisfaction of our hospitals and healthcare organization clients. Your primary responsibility will be to provide exceptional support and guidance to our healthcare clients, helping them achieve their organic digital marketing objectives. You will work closely with the Client Success team and collaborate with digital marketing and other departments to deliver outstanding service and support tailored to the unique needs of hospitals and healthcare organizations.
Key Responsibilities
Client Onboarding and Training:
About The Company
Headquartered in New Jersey, US, ValueMomentum is the largest standalone provider of IT Services and Solutions to Insurers. Our industry focus, expertise in technology backed by R&D, and our customer-first approach uniquely position us to deliver the value we promise and drive momentum to our customers’ initiatives. ValueMomentum is amongst the top 10 insurance-focused IT services firms in North America by number of customers. Leading Insurance firms trust ValueMomentum with their Digital, Data, Core, and IT Transformation initiatives.
Benefits
We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are:
Job ID: POS-9607
Primary Skill: Effective Communication
Location: VAM Towers
Job Title: Client Success Partner (Hospitals and Healthcare Organizations, on-field role)
Location: Hyderabad
As a Client Success Partner-Hospitals and Healthcare Organizations at WhiteCoats, you will play a crucial role in ensuring the success and satisfaction of our hospitals and healthcare organization clients. Your primary responsibility will be to provide exceptional support and guidance to our healthcare clients, helping them achieve their organic digital marketing objectives. You will work closely with the Client Success team and collaborate with digital marketing and other departments to deliver outstanding service and support tailored to the unique needs of hospitals and healthcare organizations.
Key Responsibilities
Client Onboarding and Training:
- Conduct on-site visits to new hospital/ healthcare organization clients to gain insights into their specific requirements and objectives.
- Provide comprehensive training sessions to clients, ensuring they understand our digital marketing services and tools.
- Ensure clients are aligned with organic digital marketing objectives, key result areas (KRAs), and compliance requirements.
- Collaborate with the digital marketing team to optimize social media profiles/websites of our clients.
- Coordinate with clients to address and resolve technical issues that may arise during the process.
- Serve as the primary point of contact for our hospital/healthcare organization clients, fostering strong and productive relationships.
- Maintain regular communication with clients to provide updates on campaign performance, gather feedback, and understand evolving needs.
- Identify opportunities for upselling additional services based on client requirements.
- Share monthly reports with the client emphasizing relevant metrics and performance trends.
- Collaborate with the client success team to identify areas for improvement and suggest optimizations.
- Bachelor's degree with experience in marketing, business, healthcare administration, or a related field.
- Proven experience in client success, digital marketing, or a related role within healthcare organizations.
- Strong understanding of digital marketing principles and strategies, especially as they pertain to healthcare.
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- Proficiency in using digital marketing tools and platforms.
- Strong client-centric approach.
About The Company
Headquartered in New Jersey, US, ValueMomentum is the largest standalone provider of IT Services and Solutions to Insurers. Our industry focus, expertise in technology backed by R&D, and our customer-first approach uniquely position us to deliver the value we promise and drive momentum to our customers’ initiatives. ValueMomentum is amongst the top 10 insurance-focused IT services firms in North America by number of customers. Leading Insurance firms trust ValueMomentum with their Digital, Data, Core, and IT Transformation initiatives.
Benefits
We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are:
- Competitive compensation package.
- Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development.
- Comprehensive training and certification programs.
- Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.
