What are the responsibilities and job description for the Supervisor Customer Service II position at Valvoline Global?
Why Valvoline Global Operations?
Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.
Our corporate values of care, integrity, passion, unified, and excellence shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.
When you join Valvoline Global, you join a culture that is committed to : treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.
Our Customer Service Supervisor will be responsible to process and supervise all administrative activities to support the specified Valvoline Global business unit, and internal / external customers for one or more of the following functional areas : Order Entry and Invoicing, Accounts Receivable, DASH and / or E-business support. This position is an escalation point for inquiries or concerns that cannot be handled by a Customer Service Representative. Will also serve as a subject matter expert for all Valvoline Global projects that involve Customer Service
Responsibilities :
- Monitor and supervise the sales order process for the Customer Service team - includes orders, corrections, returns and other items
- Be a point of escalation for orders, account issues or customer inquiries that cannot be handled by a Customer Service Representative; this may include interactions with Operations and the Sales team of the area you support
- Monitor transaction flow to ensure the best use of resources and identify areas of improvement; this includes monitoring phone, SAP transactions and Salesforce reports
- Monitor accounts receivables process and attending monthly Credit Review meetings
- Must be able to work with Operations, Logistics and Supply Chain to manage escalated order / shipment / supply issues to meet customer requirements
- Be a point of contact for process changes and manage implementation to the team
Requirements :
Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.
The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Requisition ID : 1230
