Express Care Advisor

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline has a rewarding opportunity as an Express Care Advisor. In this role, you will be responsible for business assessment to independent Express Care Operators and facilitating training that will assist these operators in growing their business and improving profits using the full array of Valvoline products, marketing programs, and processes (quick lube specific); a territory typically consists of approximately 45 to 60 stores or 30 to 40 owners. Analysis and influence are the most critical skills to succeed in the role. Must be able to effectively analyze and communicate the P&L impact, provide insight to setting appropriate and attainable goals, and share best practice sales and technical training. Additionally, the Advisor must be able to monitor product compliance as outlined in the Express Care contracts and influence the operators into the appropriate actions and products that will maintain compliance. The Advisor works to become a trusted asset in the business relationship between Valvoline and the operator. As the operator's profit is driven, Valvoline's profit also grows.

How You'll Make a Difference

• Provide meaningful business assessments that will improve profitability for the owners and Valvoline
• Share best practice sales and technical training specific to each operator's needs to improve both the consumer experience as well as the profitability of the operator’s business.
• Advise operators on all facets of their business, including but not limited to business goals, operations, profitability, marketing, customer experience, employee selection, etc.
• Grow premium oil mix within territory to "Best in Class" levels as outlined in annual goals.
• Grow VPS service penetration within the territory to levels outlined in annual goals. These ancillary services are critical to the health and profitability of the business as they drive high-margin services for the operator while delivering high-margin sales to Valvoline.
• Build and maintain relationships with Express Care owners/operators. The Express Care Advisor should strive to improve Valvoline's positioning with each owner/operator by demonstrating ownership of the relationship through respectful, productive, and impactful conversations and interactions. The Advisor should be viewed by the owner as a partner and an asset to their business.
• Monitor and manage product compliance as outlined in the Express Care contracts and detailed in the Valvoline Express Care Sampling Program guidelines.
• Engage with operators in solving problems, including but not limited to product delivery issues, credit/payment issues with Valvoline, customer complaints/issues coming through the Valvoline Customer Service line, etc.

What You'll Need to Succeed

• Bachelor’s degree
• Experience working with small business owners/operators
• Experience in a retail/sales/consultation role
• Business acumen
• Influence
• Drive for results
• Conflict management
• Teacher mindset
• Must have general PC knowledge/skills
• Experience with Microsoft Office, most notably Excel, PowerPoint, and Word
• Must be able to lift up to 50 pounds
• Must have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairs
• Must be able to work for extended periods with hands above the head while effectively communicating verbally
• Use of various automotive mechanical tools and POS computer systems
• Quick lube experience preferred
• Prior experience as a small business owner preferred
• Must be authorized to work in the U.S. 

We Take Care of the WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)  
• Incentive opportunity*
• Life insurance
• Short and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance* 

*Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.