Sr. Franchise Enablement Specialist

The Opportunity

Valvoline has a rewarding opportunity as a Sr. Franchise Enablement Specialist. In this role, you will be responsible for managing day to day initiatives with Valvoline’s strategic franchise partners, ensuring their needs are being met while delivering on Valvoline’s growth targets. This role requires excellent interpersonal and communication skills that will allow you to engage and create value across our franchise systems organization. The Sr. Franchise Enablement Specialist manages enablement initiatives; collaborating closely with cross-functional teams to align priorities and outcomes. Your ability to deliver exceptional service and results will be critical to your success in this role.

Key Responsibilities

• Responsible for building and maintaining strong internal and external franchise relationships:
• Coordinating and Administering support programs which allow for continuity and ongoing representation within relevant Valvoline franchisee functions
• Scheduling and managing deliverables with a proactive and collaborative approach between franchise partners and corporate teams
• Track and report key performance indicators (KPIs) for the Franchise Enablement organization
• Administration of strategic initiatives tasks for large franchise systems
• Administration of tracking & reporting the execution 4-Wall EBITDA profit improvement initiatives
• Track the prioritization of franchise requests and coordinate collaboration with internal resource groups to expedite resolutions
• Coordinate with franchise leadership to improve systemwide communication that ensures a holistic approach that is consistent, impactful and measurable
• Facilitate how internal teams optimize franchise operations for efficiency and effectiveness.
• Monitor analytics of key performance indicators and proactive insights for franchise systems
• Coordinate applying and communicating Franchise product incentives
• Manage a multifaceted role and foster collaboration across internal and external teams
• Other duties and responsibilities as determined by Valvoline in its sole discretion.
  
  

Education

• Bachelor’s Degree
• 5 years of experience in client management, relationship building, strategic initiatives
• Comfortable working in dynamic environment with shifting priorities
  
  

Experience

• Client Relationships and Account Management; or Franchisor/ Franchisee; Licensor/Licensee, or a related field.
• Experience with strategy & enablement execution
• Experience with reporting, data analysis and performance metrics application to driving outcome
• Familiarity with industry-specific standards and best practices
• Project management experience
  
  

Knowledge/ Skills/ Competencies

• Experience in franchise operations
• Excellent communication, presentation, and facilitation skills.
• Ability to task master teams, coordinate data; Strong planning, developing, and building formal presentations.
• Strong project management skills to manage multiple task initiatives simultaneously.
• The ability to coordinate teams to synthesis when issues are identified and opportunities within franchise system through data
• Putting the franchisee goals at the center of your work to ensure mutual growth and satisfaction.
• Staying up-to-date on industry trends, competitors, and best practices to add value to relationships.
• Balancing multiple tasks while focusing on high-value activities.
• Working with internal teams to ensure objectives are met.
• Excellent verbal and written communication skills.