FM Field Service Representative I

Position Summary/Objective 

This position is responsible for providing copy/print production, mail services, and other customer services at various client sites throughout the Columbus area depending on the designated need. This job offers the opportunity to gain extensive skills in the copy/print/mail center industry and the ability to "float" between locations on a regular basis.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position:

• Manages all aspects of document imaging, including: Scanning, coding, printing, indexing, retrieval, filing, and archiving
• Copier/print equipment, mail equipment and software
• Adapted to varying work environments easily and quickly, ranging from warehouse to professional service and office atmospheres.
• Provides customer service meeting or exceeding standards set by management
• Quality control monitors and timeliness of job completion
• Assisted location by FM department scheduling needs, in excellent customer service and execution of job responsibilities.
• Customer understanding needs/expectations and communications with other associates and management in order to meet these expectations.
• Collaborate professionally with each customer site's team while taking direction from the Resource Center Manager to accomplish site-specific goals.

Supportive Functions

• Scaled customer issues directives to FM Resource Center Managers and/or Regional Operations Manager
• Opportunities for change and improvement in customer experience/production practices
• Other duties as assigned

Organizational Relations

This position does not have supervisory responsibilities.

Specific Job Knowledge, Skill and Ability

• Able to communicate effectively both verbally and in writing form
• Able to work individually or part of a team environment
• Able to maintain attendance and professionalism
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  • How to remain calm under stressful circumstances
  • Able to perform repetitive tasks consistently
  • Able to interact with all levels of management
  
  

  Required Qualifications

  • Validate driver's license and clear driving record
  • Minimum of 1-2 years' customer service related experience
  • Professional appearance and demeanor
  • Confidentiality with proprietary information
  
  

  Required Education and/or Experience 

  • High School diploma or equivalent
  • Reliable transportation
  
  

  Preferred Education and Experience

  • Some experience in copy/print services industry
  • Hands-on experience operating scanning/imaging equipment, document conversion, and software
  • Intermediate computer skills/knowledge
  • Technical aptitude and ability to troubleshoot equipment
  
  

  Work Environment

  • The work environment is that of an office or warehouse location with minimal to high noise levels.
  • This position requires working independently, as well as part of a team.
  • This position requires verbal and face-to-face contact with others on a daily basis.
  • Frequent use of a computer is necessary.
  • Repetitive tasks and extended periods of standing or sitting.
  • This position requires the use of all general office equipment.
  • Requires frequent travel in Columbus, IN