Support Services Manager

Job Overview
Van Buren County Hospital (VBCH), located in the heart of Keosauqua, IA, is a critical access hospital dedicated to serving the Villages of Van Buren County and the surrounding communities. We take immense pride in our positive workplace culture, which has earned us the recognition of being voted a Top Workplace by the Des Moines Register in 2024, as well as in 2023, 2022, 2021, 2018, and 2017. At VBCH, fostering a supportive and flexible environment is a top priority for our leadership and team members. We offer competitive benefits, including participation in IPERS, paid short-term and long-term disability, and the flexibility to help our staff thrive both professionally and personally. Join us in making a difference in our community while being part of a team that values your well-being.

Van Buren County Hospital is currently seeking a highly motivated and detail-oriented Support Services Manager to join our team. This key position oversees the Food and Nutrition, Environmental Services, and Supply departments, ensuring the highest standards of service and support. The right candidate will have prior experience leading people and managing budgets and supply chains. We are seeking someone with a proven track record of successfully aligning both teams and priorities to achieve goals. The ideal candidate is committed to delivering consistently high-quality service while maintaining a patient-centered mindset. They must be a collaborative team player who can work seamlessly with other managers and departments to achieve excellence in all areas of service.

While this position is primarily based in the hospital, the selected candidate must be willing to travel to our outlying clinics as needed. Additionally, while the standard schedule is Monday through Friday, flexibility is required to accommodate occasional weekends and nights.

Duties

• Manage the daily activities of the Environmental Services, Food and Nutrition Services, and Material Management (Supplies) departments to ensure delivery of high-quality work, product and service.
• Ensure compliance with all local, state, and federal regulatory agencies. Serves as a resource for OSHA and safety standards as they pertain to these departments.
• Develop, evaluate, and implement departmental policies and procedures, goals and objectives, and standard of work for each department.
• Responsible for developing the annual operating budget (and capital budget) for each department and monitoring operating budget after adaptation to ensure the departments are operating with approved budget authority.
• Ensures that all employees are adequately trained, equipped, and motivated so the department can function in a safe, timely, and cost-effective manner. Ensure all training documentation is accurate and well maintained
• Monitors departmental personnel matters to include interviewing and hiring of new staff, training, evaluating work performance, promotions, counseling, discipline, and termination.
• Establishes departmental goals and incorporates continuous improvement techniques/practices to optimize outcomes of key performance indicators. Coordinates with other departments to ensure quality measures are met.
• Maintains quality control measures to ensure temperature, attractiveness, and palatability of food being served from the Food and Nutrition Services Department.
• Inspects all work areas to ensure cleanliness and confirm cleaning and sanitation requirements are maintained. Ensure infection control practices are always met and maintained including proper documentation.
• Reconciliation of daily cafeteria revenue with receipts.
• Collaborates with the FNS supervisor/lead, assists in approval and adjustment of menus through the direction and collaboration with the dietitian.
• Conduct monthly staff meetings that incorporate the use of safety and regulatory issues presenting material in a manner that fosters understanding and willingness to learn by participants

Requirements

• Attendance at work on a regular and reliable basis.
• Maintains patient, hospital and, employee confidentiality in all aspects of the job.
• Meets with supervisor concerning policies and procedures, work assignments, financials and other functional problems. Keeps supervisor informed of department activities and needs.
• Complies with all established policies and procedures of the hospital and of the department, to include the Code of Conduct and the Code of Ethics and Compliance.
• Must be able to safely work in an environment where latex is prevalent.
• Complete annual training or education requirements.
• Attend meetings as appropriate.
• Maintains all applicable regulatory requirements, including licensure requirements when applicable.
• Commits to being diligent about safety policies and practices within the organization and assigned department.
• Accepts additional duties as assigned when they are deemed appropriate by the employee’s supervisor.

Education, Certification, and Experience

• High school diploma or equivalent - Secondary education preferred.
• Previous management experience required - Prefer three years of management experience with favorable budget performance.
• Prefer experience in one of the following: Environmental Services, Food and Nutrition Services, or Materials Management.
• Food Management Certification & Training, also known as Certified Dietary Manager (CDM), which is a 250-hour dietary manager course - to be completed within one year of hire.

If you are passionate about leading teams and enhancing patient experiences, we encourage you to apply for this exciting opportunity as a Support Services Manager.

While we will accept resumes through really, you must also apply directly for the position through the VBCH employment website: https://vbch.org/employment

Job Type: Full-time

Pay: $71,760.00 - $88,050.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $71,760 - $88,050