What are the responsibilities and job description for the Customer Service Specialist - Support position at Van Buren County?
Pay Rate : $17.83 - 19.63 based on experience
PURPOSE Provide administrative support for the establishment, review and modification, and enforcement of child support processes in the Friend of the Court Office.
KNOWLEDGE AND ABILITIES
- Requires integrity, willingness to learn, ability to work independently and as a team member.
- Empathize with diverse populations.
- Handles sensitive information with discretion, ensuring a high level of confidentiality.
- Needs strong organizational and time management skills and ability to work well under pressure.
- Remain calm and composed in stressful situations while working with professionals and clients.
- Commitment to professional customer service.
- Able to use reasoning and apply timelines and guidelines to individual case scenarios.
WORK ENVIRONMENT
Primarily office-based with light physical effort, with a rotating schedule between remote office and in-office.
KEY RESPONSIBILITIES
QUALIFICATIONS
High school diploma or GED is required. Prefer previous work experience in legal, human services, or related field. Experience serving the public is required and experience in a family court or legal setting is preferred.
SUPERVISION
Work is performed under the general direction of the Lead Customer Service Specialist and supervised by the Deputy Friend of the Court.
OTHER REQUIREMENTS
Send Applications To : Van Buren County Administration Building
219 E. Paw Paw Street, Suite 302
Paw Paw, MI 49079
Salary : $18 - $20
